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  • Posted: Aug 27, 2020
    Deadline: Sep 3, 2020
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    We are a world-leading provider of sustainable productivity solutions. Customers benefit from our innovative compressors, vacuum solutions and air treatment systems, construction and mining equipment, power tools and assembly systems. The Group serves customers with innovative compressors, vacuum solutions and air treatment systems, construction and minin...
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    Technical Service Coordinator

    The Role

    • Handling incoming customer service requests telephonically and in writing
    • Scheduling of service interventions – coordinating Field Service Engineers work schedules to maximize efficiency and minimize WIP
    • Promote the use of MAM2 (Movilizer) and Planner Board to ensure effective planning.
    • Spare part ordering – promoting forward planning
    • Information liaison between Service Manager, Field Service Engineers and customers

    Providing regular updates to customers regarding:-

    • Service in process, confirm visit dates and inform customers pro-actively about delays (Field Service Engineer visits or spare part deliveries) etc
    • Have an overall responsibility for all service jobs for dedicated region / customers – ensuring these are scheduled and executed according to plan,
    • Follow up on progress and ensure closure – interact with relevant parties to ensure quick resolving of eventual issues/complaints
    • Credit issues, spare parts availability / returns, delays, invoicing disputes etc
    • Ownership of the service order from beginning until invoiced and closed.
    • Update and maintain customer contact and equipment data to ensure high data quality.
    • Take active part in suggesting continuous improvements to work flow, working processes and procedures.
    • Work closely with Customer Service Coordinator / SPA (Service Plan Admin) ensuring scheduled service activities are carried out per SLA (Service Level Agreement)
    • Overtime may be required at times and after hours on-call responsibility also apply on a standby basis.


    What we expect of you?

    • Be familiar with a fast-paced customer focused environment
    • Operational experience of our customer centre service organisation is considered as an advantage.
    • Technical Product Knowledge is a plus
    • Ability to work independently with excellent organizational, interpersonal, verbal and written communication, and problem-solving skills.
    • Must be able to manage multiple priorities with flexibility, a positive attitude and a strong commitment to customer service
    • Excellent command of English, as well as knowledge of Microsoft Office, Word and Excel, computer literacy/profficiency and keen eye for detail.

    Educational Requirements: Preferably Degree or Diploma in Engineering Field

    What you can expect from us?

    • Working for a global company where we nurture and promote a culture of lifelong learning, where we want to see our people grow and develop new skills and competencies whilst gaining new expereinces. We pride ourselves in that we have, a truly unique and friendly, family like atmosphere - and a culture known for respectful interaction, ethical behaviour and integrity.
    • An organisation that uses diversity as a driver of performance with many new challenges
    • A dynamic team based environment
    • Exciting work opportunity
    • Possibility for growth and development
    • An enviroment that promotes gender diversity and equality

    This position is based in: Jet Park, Boksburg, Johannesburg
    Preference will be given to suitably qualified EE candidates

    Passionate people create exceptional things
    At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future.
    We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.
    We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.

    Method of Application

    Interested and qualified? Go to Atlas Copco on www.atlascopcogroup.com to apply

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