Technical Service Coordinator at Cepheid February, 2021

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- Technical Service Coordinator at Cepheid
Posted: Feb 12, 2021

Expires: Not specified

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Over a decade ago, Cepheid set the standard for innovation in automated molecular diagnostics with our first system and weve never looked back. And now, even with the largest installed base of any molecular platform, Cepheid is constantly innovating and evolving our capabilities.

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Technical Service Coordinator
- Job Type Full Time
- Qualification Matric
- Experience
- Location Gauteng
- City Johannesburg
- Job Field Engineering / Technical
- Enter and manage service requests linked to instrumentation into the service management’s software (Salesforce) & ERP (SAP)
- Manage service requests from quotation to delivery and customer satisfaction
- Manage invoicing, issue of credit notes and return of goods
- Monitor and update the database of installed systems, notably with service or calibration reports
- Provide activation codes for calibration to customers
- Field Engineer dispatch and case dispatch for all ASP/Distributors
- Schedule service meetings with ASP/Distributors for case management
- Maintain boot stock of all related parts for the ASP/Distributor
- Achieve specific targets/metrics assigned from either a personal or team objective perspective
- Ensure good cross service’s communication & interaction
- Lead continuous improvement of processes
- Follow up of KPI’s for the department and for Access-Care
- Work order creation & stock assignment to FSE’s/ASP’s on SAP & customer relations management system
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Technical Service Coordinator at Cepheid

Technical Service Coordinator

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