Technical Software Support Consultant at Pragma Global

Minimum Requirements    

Technical skills:

• Animal lover…specifically penguins and elephants | You are a Linux maestro and a PostgreSQL sorcerer – someone who can dance through the    terminal like a penguin on hot coals and wield PostgreSQL like it's their favorite magic wand. 
• Race car engineering | Nginx skills – you are someone who can weave through web servers like a ninja in a server room ballet
• Magic Spell Caster | SQL (MS & Posgres) wizard – you can summon data faster than you can say 'SELECT * FROM Hogwarts
• Detective skills | You are a Sherlock in the world of IT glitches – if you can solve tech mysteries faster than Watson can say 
• Elementary, my dear coder,' you might be the detective we need
• Qlik backstage pass holder | You are the Gandalf of data realms – not only can you navigate the Qlik backstage with wizardry but make sure the data doesn't get lost on its way to Mordor
• Spider Man senses | IIS Web Server experience - someone who can charm web servers into smooth performances
• Cloud Whisperer | Navigating the digital skies and taming the stormy servers up there
• 5+ Years relevant working experience
• Excellent and professional communication skills
• Some form of experience, or passion for, working within a client-centric environment
• Self driven and willingness to work in a hybrid home-office setup
• Hungry, humble, smart (as defined by Patrick Lencioni)
• Know who Patrick Lencioni is

Duties & Responsibilities    

• Delight clients with efficient, reliable, professional and friendly technical support    
• Constantly assess priorities of incidents and ensure SLAs are consistently met    
• Support hosted services, solutions and associated ICT infrastructure
• Deploy, monitor, optimise and manage hosted services and solutions
• Effectively and efficiently troubleshoot and solve a variety of incidents 
• Communicate, communicate, communicate
• Lastly, things will go wrong. When it does, own the problem, constructively drive problem solving and ensure execution on the plan