Technical Support Account Manager at SAS

The role will be to establish and build broad relationships with customer, identify strategic opportunities, bringing the necessary domain and SAS expertise to assist with the development of new sales initiatives as well as existing SAS implementations. You will help to ensure that the customer maximizes the value of their SAS purchase and ensures adoption ultimately resulting in the preservation of our renewal revenue. Provides follow-up support in disseminating technical across both organizations.

Primary Responsibilities:

• Engage client at executive and other levels to nurture and enhance relationship.
• Deliver up-to-date information on our capabilities including roadmap and strategic direction.
• Establish and maintain a strategic partnership with the client.
• Serves as the primary technical contact between the Account Executive, Systems Engineer, and other services available on all pre-sales activity.
• Works with SAS Professional Services to coordinate pre-sales efforts with paid consulting opportunity.
• Acts as the strategic advisor to SAS users and customer IT management.
• Serves as a resource to Sales Managers.
• Collaborates with Account Executive in order to pursue relationships and opportunities in parallel to widen the bandwidth of sales activity, build trust with all customer contacts, and to promote and maintain the integrity of the SAS/client relationship.
• Assists the Account Executive in developing and moving sales leads and opportunities forward.
• Compiles status reports and ensures that account action items are completed and/or escalates to appropriate level of management when needed.
• Promotes use of other SAS technology, solutions and resources (consulting, technical support, training, conferences) available to ensure optimal use and customer satisfaction.
• Maintains up-to-date knowledge of competitive marketplace as well as key competitors at client.

Knowledge, Skills and Abilities

• Must have advanced knowledge of SAS technology, architecture and resources.
• Clear understanding of sales strategies and cycles.
• Excellent problem solving, organizational, decision-making written, oral and interpersonal skills.
• Ability to conceptualize client needs and translate into specific implementation strategies.
• Ability to work independently and as part of a team.
• Travel as business requirements dictate at management discretion