Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Property finance specialist to support the branch network in the KZN region
Job Description
Maintain visibility, presence and networks with all Internal and external sources of business including the branch network (branches)
Engage with existing customers, identified through the relevant lead generation process, to establish possible re-mortgage needs and provide advice on mortgage lending.
Travel to and meet with prospective customers or sources, at a place and time of their convenience, providing mortgage customer solutions, assisting in completing and submitting the application with all required supporting documents to the Production Centre for processing.
Manage and track all submitted deals into the Production Centre by following the agreed tracking process and keep the customer and source informed of the progress and/or status of the application.
Maintain agreed conversion ratios on application-to-grant and grant-to-registration as per the Absa Home Loan process
Continuously explore and investigate all opportunities (e.g. Property shows, Auctions, Show houses, etc.) in order to increase sources of business and sales intake.
Keep abreast of competitor activities by studying all available information (e.g. newspaper articles, Marketing campaigns) in order to proactively offer solutions to customers and sources.
Provide superior customer service by proactively and timeously obtaining outstanding documentation to ensure complete applications
Ensure that any query or complaint received from a customer is acknowledged and resolved as per laid down process.
Ensure customer satisfaction by delivering outstanding customer service in line with the TCF (Treating Customers Fairly) principles which will result in increased sales and retention of Home Loans customers,
Maximise on cross cell opportunities by way of Value added products such as Property Insurance, Life cover and New to Bank transactional accounts.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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