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The A24 Group is a privately-owned medical staffing agency. We have traded successfully since 1996 and now operate on two continents, supplying locum doctors, agency nurses, AHPs and HCA care assistants to healthcare service organisations, who include hospitals and primary care providers, prisons and care homes, insurance and other companies.
About the Job
We are looking to hire a well-organized technical support Analyst to provide front-line IT support. Your primary function will be to answer support tickets and assist with whatever technical issues staff might be facing. You may be required to travel to remote sites or provide support remotely to solve hardware and software problems.
To ensure success as a technical support analyst, you should have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues. Ultimately, a top-notch technical support analyst can easily identify and solve technical issues on-site and via remote access.
Technical Support Analyst Responsibilities:
logging and processing support calls
Engage directly with staff members to determine the nature of the technical issue.
Connecting to computer systems via remote access.
Investigating, diagnosing and solving computer software and hardware faults
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Completing IT support logs.
planning and undertaking scheduled maintenance upgrades
setting up accounts for staff, ensuring that they know how to log in
repairing equipment and replacing parts
managing stocks of equipment, consumables and other supplies
Technical Support Analyst Requirements:
A+ and N+ qualification or better.
3 years of work experience as an IT or Technical Support Analyst.
Familiarity with networking systems and protocols including AD, DNS, DHCP, Roaming Profiles
Knowledge of remote desktop support systems including TeamViewer.
In-depth knowledge of computer hardware systems, routers, and peripherals.
Knowledge of Windows and Ubuntu operating systems, Office software, Microsoft 365 and server systems up to server 2022.
Excellent problem-solving skills.
Good interpersonal and communication skills.
Ability to travel when required.
Be prepared to work flexible working hours and work overtime when required.
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