Technical Support Analyst (Budget) at Santam Insurance

JOB DESCRIPTION

The incumbent will work within BITS, IT Finance Solutions team and will support the Santam Budget System from a technical perspective while also advising business on proposed solutions to meet requirements. This role requires high levels of functional knowledge of the budget system, a good understanding of financial systems and general ledgers.
The successful candidate will work in a small team and work closely with the Finance Business Decision Support team.

PRINCIPLE ACCOUNTABILITIES

• Application support of the budget system which supports the annual budget cycle activities by ensuring the prepopulated budget items are in place and that all business staff that need to provide input have the proper access and are trained appropriately – Included in this is user support and escalation management
• Application support for re-budgeting activities after the financial year end has completed to incorporate impact of the financial results as required by Exco
• Application support for Quarterly Forecasts and associated budget system activities
• Develop training material and train the Core budget (Decision Support) team. Co-ordinate so that training material is made available to the Learning and Development (L&D) department so that the training is available to the budget user base
• Provide input into application Roadmap activities such as upgrades or new software evaluation
• Responsible for budget application configuration management, software updates and upgrades

Generic Functions

• Build and maintain relationships with Business Decision Support team 
• Support the budget user community either directly or via enabling the Business Decision Support team
• Work with the ERP GL Support team to upload annual budgets and quarterly forecasts 
• Report or escalate issues to the Finance Solutions Development Manager
• Establish and participate in design reviews and technical issue management meetings 
• Ensure that designs are optimised for use on the organisation’s infrastructure 

Quality Assurance

• Review agreed implementation to ensure correct interpretation of the requirements,  architecture and strategies 
• Ensure there is adequate end to end testing of configuration changes
• Conduct code reviews and ensure best practice development strategies are followed

QUALIFICATIONS AND EXPERIENCE

• Diploma or Degree in Financial Accountancy or Financial Budget Systems
• At least 5 years’ experience in Budgeting and Software Application Support of budgeting processes 
• Experience in application support and release management 
• Experience in systems development upper life cycle quality assurance 
• Application of IT governance principles

KNOWLEDGE

• System Development Life Cycle
• Advanced SQL query writing
• Advanced knowledge of a budget system (InforPM d/EPM preferred)
• Agile Development practice knowledge
• Atlassian JIRA and Confluence
• Write and communicate technical instructions and provide technical guidance to the users
• Excellent in verbal and writing communication and strong presentation skills

CORE COMPETENCIES

• Collaboration
• Client focus 
• Drives results  
• Flexibility and adaptability 
• Cultivates innovation
• Interpersonal skills, ability to engage with senior business stakeholders 
• Building networks and good relationships 
• Develop and implement strategy 
• Business Requirements
• Project oversight
• Quality and accreditation
• Query resolution