Technical Support Co-ordinator (Durban North) at Aspen Pharma Group

Operations systems

• Super user and administrator for all entities across Aspen
• Provide administrative functions to users on a daily basis
• Initiates approval process for all configuration changes, new users, new sites, new groups, updating of business lists
• Trouble shooting workflow errors and assisting in resolving errors to ensure business continuity
• Escalating unresolved issues with Vendor and tracking progress until a resolution is established and system is workable again.
• Re-assigning of changes as and when required by the business and on instruction by the SME
• Identify gaps in current policies and procedures 
• Facilitate implementation of new users into system and provide ongoing support thereof
• Maintaining all training records, user access, group setups and business list documentation for auditing purposes
• Track production losses and high maintenance cost assets, prioritise critical opportunities, establish and implement action to reduce losses or high costs
• Extract and Circulate Monthly/Daily report for executive review and oversight. 

Continuous improvement and support for projects

• Support project teams in operational related activities by utilising operational systems to streamline daily activities. 
• Review and provide input on implementing of process enhancements 
• Reporting of budget and early escalation of risks to project leads. 
• Technical oversight on process enhancements by trending of data generated in operational systems to support in improvement initiatives. 
• Launch management status reporting

Requirements

• Matric/ Grade 12 
• PMP diploma/project-related work experience in pharma certifications/ registrations in PMP 
• Minimum 5 years’ experience
• 2-4 years’ relevant experience
• Knowledge of workflow systems and process mapping/ enhancements 
• System support management
• GMP knowledge 
• Samples management – import/ export/ sourcing