Technical Support Engineer at Alstom

PURPOSE OF THE JOB:

• Maintenance technical support, supports Services tenders & projects in the Engineering area.

POSITION IN THE ORGANIZATION –

MAIN OFFICE LOCATION:

• Located in Nigel (Ekurhuleni) at the production site 
• May also be required to visit suppliers and other Alstom sites/offices

NETWORK LINKS

Internal

• Services Platform, Bid Managers, Project Managers, Depot Managers,
• Technical teams, Supply Chain, Industrial, Quality

External

• Suppliers
• Customers

KEY ACCOUNTABILITIES

• Supply engineering resource/skills to support tenders and projects.
• Collaborates with Services Engineering and Platforms, to improve the Services portfolio of products and services.
• Participates actively in the Services Engineering network.
• Assures the technical support to the projects.
• Optimises the scope and related tasks of the Maintenance plan.
• Supports cost reduction actions, with sourcing and industrial.
• Detects, defines and implements the modifications of the maintained products to improve the reliability and serviceability, in order to reduce project costs and improve the performances of the systems.
• Proposes innovative solutions and develops and implements R&D programs and new technologies in the maintenance projects.
• Analyses the technical performances of the systems and the efficiency of the maintenance plan and processes, promoting action plans to improve them.
• Propose actions to optimise Maintenance plans and LCC.
• Searches for improvement actions in maintenance operations, performing engineering interface activities with Operations Engineers (depot support).
• Promotes the use of latest maintenance technics and R&D developments (CBM, RCM, Lean).
• Participates in the REX process.
• Analyses failure criticality studies and uses RCM (Reliability Centred Maintenance) and other available methodologies to define and optimize the maintenance requirements, tasks and intervals.
• Analyses and integrates data coming from Operations (Return on Experience).
• Manages interface with other Product Lines’ Metiers.
• Improve Services Engineering tools & processes

PERFORMANCE MEASUREMENTS:

• TD, QCD, PMC, Project reliability / availability / cost targets
• Feedback from stakeholders

EXPERIENCE PREREQUISITES & REQUIRED COMPETENCES

EDUCATIONAL REQUIREMENTS

• University degree in Railway Engineering, Electronics, Computer Science, Automation Engineering or Electrical and Mechanical Engineering

EXPERIENCE

Mandatory:

• 1-3 years of experience in Railways system/Application engineering
• Knowledge of rolling stock equipment

Desirable:

• Knowledge of rolling stock maintenance
• Working knowledge of safety management systems and safety risk assessment
• Proficient in the use of MS Office

Competencies & Skills

• Problem solving capacity (technical and costs evaluation of a solution)
• Capacity of managing Technical risks
• High Interpersonal
• Communication and negotiation skills
• Self-motivated
• Attention to detail
• Ability to work independently
• Desire to learn
• Effective, professional interpersonal skills
• Strong team player
• Dedicated and Hardworking