Technical Support Engineer - Optical Telecoms at Infinera

The Challenge

Having in mind a “customer first” attitude, this position is all about technical support to Infinera top customers, most of them based in Europe, offering them our differentiating Infinera Experience.

Working in direct interface with customer and other peers in the organization, the main goal is to drive customer towards a quick resolution of an incident or query, leveraged by team work, equipment’s on a lab or direct troubleshooting into customers network.

Occasionally round the clock support will be necessary, on request participates in field activities, i.e commissioning, trials and pilot projects support.

Profile

• 4 years plus Telecommunications industry experience;
• Minimum Bachelors Degree in Electrical Engineering or equivalent experience;
• English spoken/ written is mandatory;
• Available to support emergency on call;
• Advanced knowledge on optical transport and ROADM/DWDM technologies/products.
• Strong understanding of Transmission Technologies (Ethernet L2/L3, IP, Carrier Ethernet, PTN/MPLS, GMPLS);
• Experience with optical test equipment, i.e Traffic generator, Power Meter, OTDR, Optical attenuators, OSA;
• Experience in technical support for DWDM products or similar activities, i.e commissioning and integration, optical networks planning and optimization, system verification will be a strong plus

Education Required

• Requires degree in Electrical Engineering, Computer Engineering, Computer Science, Telecommunications or a related field.