Overview
The Church of Jesus Christ of Latter-day Saints is a worldwide faith of over 17 million members centered on the belief that everyone on earth is a son or daughter of a loving God1 and that His Son, Jesus Christ, saved the world from sin and death. Jesus Christ invites all of God’s children to come unto, follow, and become more like Him.
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Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local or remote access.
Assist employees using network remote access and provide remote support.
Train peers, Technical Support Representatives and end users as assigned.
Respond to incident and service request escalations to successfully maintain production schedules and service levels.
Implement solutions; effectively use TSR support end-user management tools.
Perform assigned software and device maintenance and upgrades, documenting any changes made.
Execute assignments by following established procedures and applying appropriate levels of drive and creativity.
Follow procedures and guidelines at all times.
Assist others in analyzing and evaluating system malfunctions and take appropriate action as directed.
Decommission assets as outlined by policy; coordinate and execute the surplus of hardware assets.
Implement changes and participate in project rollouts and events.
Perform audit tasks as directed by management.
Comply with applicable industry regulatory requirements.
Participate in technical ticket reviews.
Respond to duty phone calls (24/7); travel will be required.
Participate in project management and event support.
QUALIFICATIONS
Must be an endowed member of the Church of Jesus Christ of Latter-day Saints with a current Temple Recommend.
Bachelor’s degree in information technology or an Advanced Diploma in Information Technology (NQF Level 7) or in a related field that is equivalent.
Work experience of 4 years or more in the Information Technology related field, user support experience with PCs, hardware, software, network, end-user desktop applications or an equivalent combination of education and experience.
Demonstration of Skills and Abilities required through a practical assessment test.
Significant knowledge of a variety of operating systems, hardware platforms, technical disciplines, virtualization, end-user applications, wired and wireless network connectivity and/or video conferencing platforms.
Advanced asset management practices and understanding of IT business functions.
Experience in network technologies pertaining to system connectivity and troubleshooting.
Effective interpersonal, collaborative, communication and customer service skills
Proven ability to be proactive, detail-oriented, dependable and appropriately prioritize tasks.
Proven ability to work independently while contributing to the strategic needs of the team.
Understand business problems and articulate potential technical solutions.
Ability to lift 25kg, reach cross and work under desks
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