Careers at Capitec Bank

Purpose Statement

• To lead and oversee a designated team processing and supporting incoming insurance queries and claims to deliver operational excellence in the handling claims through timely, accurate and efficient indexing, administrative and processing support in accordance with Capitec Life’s internal general policies and practices as well as the respective insurance policies and external legislative framework.

Experience

• 3yrs +  in a business operational environment, preferably claims / assessment, with demonstrated supervisory experience.
• Process improvement exposure and engaging with diverse stakeholders ( legal, forensic and clients.)
• Planning, organising and prioritising to drive delivery in an SLA focused environment.
• Organising data and managing office processes.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• Diploma in Office Management and Technology / Office Administration

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Office Management and Technology / Office Administration

Knowledge

• People/team leadership practices and principles 
• General operations management practices and principles
• Good understanding of operational and administration delivery planning and standards.
• General understanding of the insurance industry, ideally the claims environment.
• Technical knowledge of office software, scheduling tools, document formatting.
• Understanding of legislation relevant to the Insurance environment.
• Familiarity with investigative tactics, tools and methodologies.
• Understanding of operational risk 
• Regulatory entities, requirements, compliance standards in an Insurance environment 
• Basic data analytics 
• People/team leadership practices and principles 
• General operations management practices and principles
• Stakeholder engagement
• Client service and management 
• HR principles and processes. 
• Client service principles and practices. 

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Attention to Detail
• Numerical Reasoning skills
• Negotiation skills

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About the role:

• As Manager: Data Analytics at Capitec Business Banking, you will deliver data-driven solutions, identifybusiness opportunities, and use analytics and predictive models to enhance decision-making. You willturn strategic plans into actionable insights and promote best practices. By encouraging collaboration and using advanced solutions, you will help strengthen Capitec'sleadership in analytics and data-driven insights.

Our ideal candidate has:

• Over ten years of experience in a commercial setting, including four years in a team leadership ormanagerial capacity. Ideally with a proven track record of delivering value through data-drivendecision-making.
• Proficient in SQL and delivering complex analytical requirements.
• Managing senior and executive level stakeholders and influencing decision making at these levels
• Experience with cloud platforms (AWS).
• Experience with low/no code AutoML tools like Power BI or AWS Sagemaker.
• Data visualisation with tools such as PowerBI
• Big data frameworks – Hadoop/Kafka
• Github experience or Git

Soft Skills:

• Analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong facilitation and presentation abilities.
• Commercial and strategic thinking skills.
• Attention to detail and accuracy.
• Ability to drive innovation and simplify processes.

Education:

• Completed a Bachelor's Degree in Commerce, Engineering, Mathematics, or Statistics.

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Purpose Statement

• To interpret the Financial Crime Operations business plan and in the context of the Risk environment, to prevent and minimise the exposure to financial and reputational risk for Capitec Bank through achieving the business plans and objectives. Responsible for operationalising plans and the day-to-day management for a function in Fraud Operations, embedding and improving the efficiency and effectiveness of appropriate processes, practices, standards, and regulations.

Experience
Minimum

• At least 1-3 years’ experience in a Financial Crimes Operations environment, dealing with detection and response within a banking / financial services organisation
• At least 3-5 years’ experience in leading a team

Ideal

• Strong people management and operations experience with a focus on productivity and efficiency, and a solid background in investigations — fraud experience is preferred and insurance sector experience is ideal 
• Proven experience in insurance fraud operations, including investigation and management of insurance-related financial crimes 
• You collaborate well across teams, manage stakeholder relationships and have experience training and upskilling team members
• You are open to adopting AI-driven processes and tools to improve efficiency 

Qualifications (Minimum)

• Bachelor's Degree in Forensics or Business Management

Qualifications (Ideal or Preferred)

• Honours Degree in Forensics or Business Management

Knowledge

• Good understanding of Fraud and Forensics Operations
• General management and business knowledge in retail or finance/banking industry.
• Processes, procedures and regulations relating to Fraud Operations
• SABRIC and Banking Ombudsman rules and procedures
• Budgeting and resource planning
• Fraud types (Smishing, Vishing, Fishing, Card swop, Card present, Card not present etc.)
• People management and development principles
• The E-commerce markets
• Knowledge on relevant regulatory bodies
• Client experience and engagement.
• Relationship management with other banks and/or 3rd party providers.
• Working knowledge of analytics and AI/ML concepts as applied to fraud detection and investigation (e.g., supervised/unsupervised learning, anomaly detection, feature importance, false positive/false negative trade-offs).
• Model risk management basics (model lifecycle, validation, monitoring, performance drift) and the operational controls required when using AI-assisted decisions.
• Data governance and privacy principles relevant to financial crime operations (data quality, lineage, access controls, retention), including the implications of using customer data in AI-enabled processes.
• AI literacy (ability to interpret AI outputs, understand limitations, and apply judgement in operational decision-making).

Ideal

• Strong data analysis and visualisation skills (e.g., Excel advanced, BI tools) to translate fraud and AI insights into actions and reporting.
• Prompting skills for approved generative AI tools to support investigation summarisation, case note drafting and knowledge retrieval, while safeguarding confidential information.
• Stakeholder collaboration with data science/engineering for requirements definition, testing/UAT, and continuous improvement of AI-enabled processes.
• Continuous improvement mindset using experimentation, root-cause analysis and measurable benefits tracking for automation initiatives.

What you will do
Planning and Standards 

• Create, implement and get sign-off on a Business Continuity Plan, and facilitate Black Swan Scenario planning to keep the business running when the unexpected happens
• Manage operational risks, put controls in place and think ahead about future operational risks
• Work with Financial Crimes Operations enablement to develop and roll out an automated risk flagging process — and drive proactive, innovative solutions to business challenges
• Guide data analysis work to find opportunities to improve, and monitor and report on financial crime trends with teams across the business
• Act as the subject matter expert for Investigations and Reporting — stay current on regulations and developments in Financial Crime, and partner with risk, data and technology teams to identify, prioritise and operationalise AI/ML use cases across Fraud Operations

Operational management 

• Develop, implement and manage Fraud Operations systems and processes, and plan and schedule resources to deliver on SLAs and targets
• Resolve escalated client fraud cases using expert knowledge, and drive the adoption of AI-enabled decision support tools to improve alert quality, reduce false positives and improve investigator throughput
• Set up and maintain human-in-the-loop operating procedures for AI-assisted triage and investigations, and monitor and report on AI tool and model performance

People and team management 

• Build a pipeline of talent, make sure succession is in place, and develop the skills of your team — while managing KPAs, personal development plans and performance process.
• Take responsibility for daily operational management: allocate tasks and projects, coordinate workflows, manage leave and handle disciplinary enquiries

Reporting 

• Receive, filter and interpret reporting from Team Leaders, and compile monthly and annual reports for the Executive of Business Support Centre and Head: Financial Crime Operations on the health of the fraud operations environment

Skills

• Commercial Thinking Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Management skills
• Problem solving skills
• Leadership Skills
• Analytical Skills
• Communications Skills
• Change Management Skills
• Decision making skills

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About the role:

• The Academy Manager – Business Support Centre (BSC) is responsible for managing the design, development and implementation of all functional learning needs within the BSC business context. The role includes the maturing of the BSC functional L&D academy blueprint.The goal is to develop employee capabilities by providing high-impact learning experiences, clear career development pathways, and opportunities for professional accreditation — all aligned with business needs. You will also be exposed to many opportunities to develop your career. Passion, grit, energy, innovation, ambition - these are just some of the qualities you need to join us in becoming the best bank in the world!!

Key Performance Areas:

• Academy Development: Learning Experience Design & Delivery
• People Management and Coaching
• Academy Operations & Governance
• Stakeholder & Business Integration

What you will do:

• Develop and implement the academy framework with tiered learning paths (foundation, intermediate, advanced).
• Designing and delivering blended learning programs (online, in-person, experiential) in partnership with subject matter experts and external providers.
• Managing academy operations, including budget, vendor contracts, and quality assurance.
• Integrating the academy with business strategy by engaging stakeholders and aligning learning objectives with workforce needs.
• Managing of the academy team.

What you will bring:

• Relevant HR and/or Learning qualification or certification
• 6-8 years in L&D, talent development, or corporate academies.
• Minimum of 1 year L&D experience within the BSC or Contact Centre related environment.
• Proven track record of managing, growing and developing employees within their teams.
• Experience in curriculum development, learning design, and managing learning platforms.
• Collaborating with SMEs and service providers to bring programmes together and deliver effective learning experiences.
• Managing multiple projects simultaneously, including planning, execution, and evaluation.
• Strong business acumen, working within budgets and manage resources effectively.
• Has experience building and leading a learning academy within a contact centre environment, including digital learning, AI-enabled learning, onboarding programmes, development pathways, and continuous upskilling initiatives.
• Strong execution focus and able to work effectively in a complex environment.

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Purpose Statement

• To actively influence and provide expert Risk Management oversight to relevant stakeholders where required, contributing to risk culture maturity, regulatory compliance and strategic risk mitigation, while enabling informed decision-making and sustainable business performance. As part of the Enterprise Risk Management Framework implementation, provide 2nd line oversight over all aspects relating to Risk Management.

Experience

• 10yrs+ risk management in a senior role overseeing a large organizational unit preferably in a financial institution or bank. 

Or 

• As a risk specialist in a leadership role
• Industry experience of at least 6 years with banking regulations, capital markets, technology risks and public policy
• Proven experience of using influence and relationships to drive and achieve objectives
• Experience of strategically leading, planning and managing risk initiatives across a large organisation
• Alignment of metrics, reporting and tactical objectives with strategy
• Ability to apply risk expertise to creative and effective applications
• Regulatory liaison and engagements

Qualifications (Minimum)

• Bachelor's Degree in Risk and Compliance or Law

Qualifications (Ideal or Preferred)

• A relevant post-graduate qualification in Risk and Compliance or Law

Knowledge

• Knowledge and experience of Risk life cycle/value chain
• Expert knowledge of Risk Management best practice and regulatory frameworks/requirements
• Commercial, business and financial principles and practices
• Building and developing effective teams
• Risk management systems
• Business knowledge
• Governance and Risk Management principles
• Business products, processes, policies and systems
• Quality principles and practice
• Process-oriented management
• Internal risk metrics and approaches
• In-depth knowledge of Corporate Governance Frameworks

Skills

• Analytical Skills
• Commercial Thinking Skills
• Decision making skills
• Interpersonal & Relationship management Skills
• Leadership Skills
• Problem solving skills

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About The Role

• We are looking for a highly skilled SAP SuccessFactors Functional Consultant with strong expertise in Employee Central (EC) and Time Management to join our HR Technology team. This role is critical in ensuring we maintain, enhance, and stabilise our HR platform as we transition key responsibilities in-house.
• You will take ownership of SuccessFactors EC and Time modules, provide configuration expertise, resolve time-related issues, and support continuous improvement across our HR processes.

What You Will Do

• Manage and maintain SuccessFactors Employee Central, including job information, org structure, workflows, and employment lifecycle data.
• Own and enhance SuccessFactors Time Management, including time off, time sheets, overtime configuration, rules, and validations.
• Analyse and resolve time-related issues identified by the business analyst team.
• Drive smooth system operations and ensure time processes are stabilised by the targeted timelines.
• Work cross-functionally with HR, payroll, and technical teams to ensure a seamless HR experience.
• Support testing, troubleshooting, and configuration adjustments as needed.

Experience Required

• 5+ years hands-on SuccessFactors consulting experience.
• Strong skills in SuccessFactors Time Management (priority requirement
• Solid experience with Employee Central (EC)
• Ability to configure EC and Time modules end-to-end, including rules, workflows, and data management.
• Strong data handling skills (e.g., analysing time issues, understanding data models, Excel capability).
• Exposure to multiple SuccessFactors modules (as many consultants specialise across 4–5 modules).

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Information Technology or Information Technology - Computer Science

Knowledge
Min/Ideal:

• Knowledge and application of relevant IT best practices
• Knowledge of IT Service Management principles and frameworks (ITIL 4)
• Knowledge of Project Management methods
• MS Office Proficiency
• Understanding of SAP authorisations within the SAP Functional area

Skills

• Analytical Skills
• Business writing skills
• Change Management Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Numerical Reasoning skills
• Problem solving skills
• Verbal Reasoning skills

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Purpose Statement

• The Data Analyst role exists to unlock value from data by making data accessible and meaningful to stakeholders across the organization. This role transforms data into actionable insights that support strategic decision-making, optimize operations, and drive business performance. By identifying trends, patterns, and opportunities, the role enables informed, data-driven decisions and contributes directly to the company’s strategic objective of being an insights-driven organization.        

Experience

• NB. Length of experience required is conditional on the qualifications obtained but must include:
• Experience in data analysis, preferably within the financial services or retail sector.
• Experience in contributing to data analysis projects 
• In using data analysis tools and software (e.g., SQL, Python, R, Tableau, Power BI).
• Experience in performing  data analysis and statistical modelling.
• Experience working with cross-functional teams (e.g., finance, marketing, IT) to support business requirements and the provision of data-driven insights.
• Ability to communicate findings and recommendations to non-technical stakeholders.
• Exposure to financial products and services and market trends and their impact on data analysis.

Qualifications (Minimum)

• Bachelor's Degree in Analytical/Data/Technical or Other

Qualifications (Ideal or Preferred)

• Honours Degree in Analytical/Data/Technical or Other

Knowledge

• Basic understanding of basic SQL commands and queries to extract and manipulate data.
• Proficiency in using Excel for data analysis, including functions, pivot tables, and basic formulas.
• Familiarity with basic features of Data Visualization Tools Power BI, or similar.
• Basic knowledge of programming languages (such as Python or R)  for data analysis tasks.
• Understanding of fundamental statistical concepts and their application in data analysis.
• Understanding of data cleaning techniques to ensure data quality.
• Knowledge of descriptive statistics to summarize and describe data.

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Problem solving skills

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Purpose Statement

• To develop strategies and operational processes for Retail Bank for the execution and embedment of compliance risk management processes as required by relevant regulatory requirements, applicable codes of conduct and minimum standards
• To be responsible for and manage compliance within the Retail Bank; to facilitate adherence to legislative requirements as prescribed by Regulation 49 of the Banks Act
• To enhance the compliance culture by developing and maintaining a thorough understanding of the relevant regulatory requirements and the global regulatory environment and best practice principles applicable to the bank ​​​​​​

Experience
Minimum:

• 5+ years’ experience in a compliance role (over and above qualification)
• Experience in respect of the practical application of relevant laws and regulations is essential
• Understanding of legal issues and the ability to interpret legislation in respect of the retail banking environment.
• Exposure to monitoring principles and practices
• Strong business knowledge 
• Previous experience in managing a team (minimum 2 years)

Ideal:

• Experience in a banking or financial services industry (credit providers, retail banks, etc.) 
• Proven experience in the application / use of risk related software packages:
• EXCLAIM software
• Experience in dealing with compliance issues similar to those applicable to the bank
• Exposure to providing training / public speaking
• Managerial budgeting

Qualifications (Minimum)

• Honours Degree in Law or Commerce

Qualifications (Ideal or Preferred)

• Post Graduate Diploma in Business Management or Risk and Compliance

Knowledge
Minimum:

• Knowledge and experience of implementing and being accountable for compliance frameworks/strategies in a retail banking environment
• Knowledge and experience of implementing and being accountable for Market Conduct and Financial Crime compliance frameworks / strategies across the bank (RB & BB) 
• Solid understanding of compliance regulation best practice and guidance 
• Knowledge and understanding of compliance and operational risk regulatory requirements 
• Knowledge and understanding of risk management methodologies, tools, governance structures and regulatory requirements for good management of risk 
• Understanding of financial services business processes, especially in the retail banking environment.
• Development and implementation of risk management and reporting
• Understanding of the retail banking landscape.

Knowledge of:

• Commercial Law
• Legal practices
• Monitoring techniques
• Auditing processes
• Computer systems (Office – Word, Excel, Powerpoint)

Ideal:

• Legislation regarding all specified compliance monitoring areas (consumer protection, money laundering and terrorist financing, labour legislation or financial and regulatory)
• Banks’ systems
• EXCLAIM software

Skills

• Communications Skills
• Planning, organising and coordination skills
• Analytical Skills
• Reporting Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

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• We build and run critical platforms that support everyday banking at national scale. Our teams work on systems that process high volumes of transactions and support millions of active clients. You’ll be part of a broader engineering leadership community where standards, learning and collaboration matter.

Why this role is different

• We give you real influence over technical direction, not just delivery
• You work on systems that have visible impact on people’s daily lives
• We value thoughtful engineering over quick fixes
• Our culture is open, direct and supportive, with leaders who trust experienced professionals to do the right thing

What we’re looking for

• Experience working in the telecommunications (telco) domain -  non-negotiable
• 2-3 years Proven experience leading software engineering teams
• 5 Years, strong technical background with the ability to guide architecture and design decisions
• Confidence working across disciplines, including product and business stakeholders
• A practical, people‑centred leadership style
• Experience working with large‑scale, business‑critical systems
• Experience contributing to departmental planning, supporting project execution, and ensuring operational continuity.
• Delegating effectively and managing workload distribution.
• Exposure to project management tools and practices.
• Experience working in agile, fast-paced, and collaborative environments.
• Experience collaborating across departments and with business stakeholders.
• Solid understanding of the designated technical domain (e.g., software development, infrastructure, DevOps).
• Working knowledge of general management and people management principles.
• Familiarity with software engineering practices, system architecture, and development life cycles.
• Understanding of cloud infrastructure, DevOps pipelines, and continuous delivery concepts.
• Awareness of risk, compliance, and data governance practices relevant to IT operations.
• Interpreting business requirements and translating into technical tasks.

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Information Technology or Engineering - Other

Qualifications (Minimum)

• A relevant post-graduate qualification in Information Technology

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Leadership Skills
• Planning, organising and coordination skills
• Problem solving skills