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Over a decade ago, Cepheid set the standard for innovation in automated molecular diagnostics with our first system and weve never looked back. And now, even with the largest installed base of any molecular platform, Cepheid is constantly innovating and evolving our capabilities.
The Technical Support Specialist is responsible for providing advanced product support to customers requiring assistance with assays sold and distributed by Cepheid. As a member of the Tier 2 Technical Support Team, you provide product support to internal and external customers via phone, email and web serving as the technical expert in Cepheid’s Customer Care experience.
ESSENTIAL JOB RESPONSIBILITIES:
TRAINING RESPONSIBILITIES: (REQUIRED)
MINIMUM REQUIREMENTS:
Education and Experience (in years):
Knowledge and skills:
Thrives in a dynamic and fast-paced environment
Other:
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