Jobs at Cepheid

Lead efficient and high performing teams based in South Africa and support Southern Africa strategic, operational and revenue goals

ESSENTIAL JOB RESPONSIBILITIES:

• Build and develop a successful team with a customer centric attitude, high engagement and active participation. Motivate staff to ensure optimal alignment and performance
• Foster a culture of collaboration, accountability, agility and high performance. Communicate the company vision and culture through words and actions, model company values
• Create solutions, develop strategies and best practices to optimize the Customer Service, Logistics and Demand Planning teams, share knowledge and collaborate with peers and other functions across the US and EMEA regions
• Communicate effectively and partner with the Commercial team to support the Commercial strategy and key growth projects
• Drive Operational Excellence and ensure critical metrics are measured and reported
• Drive continuous improvement, streamline processes, identify issues and implement effective and sustainable countermeasures using DBS tools
• Implement and support team with the use of effective Visual Daily Management at Gemba to drive improvements in key metrics
• Constantly reassess the efficiency of the controls to ensure that all transactions and made in line with Cepheid’s internal procedures and Danaher Compliance policies.

• Coach, mentor, train and continually develop warehouse team and align 3PL partners with DBS strategies and operational management tools whenever possible
• Manage 3PL relationships and company owned warehouses
• Analyze distribution process and determine the most cost effective and/or efficient means of transporting goods; negotiate with suppliers to improve supply chain efficiency
• Manage to annual goals set for On Time Delivery (OTD)
• Manage to annual goals set for Outbound Freight Recovery (OBFR)
• Work with global and regional teams to ensure compliance with all quality standards

TRAINING RESPONSIBILITIES: (REQUIRED)

• Complete all assigned and required training satisfactorily and on time
• Ensure your associates attend and complete all required trainings satisfactorily and on time

MINIMUM REQUIREMENTS:
Education or Experience (in years):

• Bachelor’s degree with 9+ years of experience OR
• Master’s degree with 7+ years of experience
• Supply Chain, Logistics, Engineering or Business qualification
• Minimum 5 years of supervisory experience or demonstrated supervisory skills required.
• Previous experience with Lean Six Sigma desired
• Experience with developing process documentation including flowcharts, SOPs and Standard Work Instructions.
• Experience implementing and applying process improvement tools such as 5S and leading PSP- Problem Solving Process
• Experience in working internationally in a fast-paced, reputable global Biotech / Pharmaceutical or Consumer company organized in a matrix structure.
• Ability to travel potentially 15% of the time based on business need

Knowledge and skills:

• Proficiency in Microsoft Outlook, Word, Excel required.
• Minimum 5 years of experience using SAP
• Demonstrates people management skills and experience in creating and leading high performing teams
• Operates with transparency and humility
• Acts as a role model for high ethical standards and code of conduct
• Strong organizational and problems solving skills - Customer focus and service oriented
• Adept at building and maintaining relationships with internal stakeholders and customers
• Negotiating skills and a well-developed cost and quality awareness.

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The Key Account Manager Public Sector will be responsible for Public Sector and HBDC sales in South Africa. They will take strategic leadership for market development and achieve sales targets. They should have the capability to work cross-functionally and be autonomous making good strategic decisions.

ESSENTIAL JOB RESPONSIBILITIES:

• Achieve Sales and Growth targets for the RSA Public Sector market as agreed upon at the beginning of each year
• Participate in all key meeting with the NHLS leadership, Department of Health both Nationally and Provincially in order to position Cepheid products for utilization across all targeted disease entities
• Develop and implement the sales strategy and marketing messages for assigned Key Accounts by reviewing the Cepheid strategy, undertaking customer analysis, determining the best approach per key account and finalizing for roll out with key accounts annually and as required
• Develop the mid and long-term growth strategy for Public Sector by reviewing historical trends, identifying growth opportunities and preparing the strategies annually
• Initiate and implement promotional activities by engaging with Marketing, providing inputs and designing activities, submitting for approval and implementing as required
• Grow business by reviewing the existing business environment, identifying and exploring possible opportunities and implementing plans as required
• Proactively respond to market changes by actively monitoring the market, tracking customer movements and developing trends that can be integrated into solutions and responses for Cepheid as required
• Provide customer support (internal and external) by maintaining customer focus, undertaking specific needs analysis and determining specific customer requirements on an ongoing basis
• Manage correct and effective brand awareness at customer sites and offices by reviewing customer requirements, identifying opportunities, sourcing appropriate materials and placing with customers as required
• Provide customer service excellence by identifying and tracking key responsible contacts, providing ongoing liaison with customers through contact, interactions and communications and responding to customers within the local legal and regulatory framework as required
• Liaise with Cepheid support functions and coordinate actions effectively to continuously improve the level of customer service excellence Cepheid provides
• Report any customer complaints by receiving the complaint, identifying additional information as relevant and forwarding to the appropriate platform for resolution as required
• Negotiate conference and advertising participation by receiving the options, identifying additional opportunities, negotiating with the key customer and finalizing the agreement cost and participation level for Cepheid as required

TRAINING RESPONSIBILITIES: (REQUIRED)

• Complete all assigned and required training satisfactorily and on time
• Ensure your associates attend and complete all required trainings satisfactorily and on time.

MINIMUM REQUIREMENTS:
Education or Experience (in years):

• Bachelor’s degree with 5+ years of experience OR
• Master’s degree with 3+ years of experience
• Sales Key Account Management experience in Diagnostics or Device industries would be an advantage
• Experience in Healthcare and relevant post graduate qualification would be an advantage

Knowledge and skills:

• Ability to work in a team environment and across an organization to drive results. Must be sensitive to multicultural environments.
• Enthusiasm, strong interpersonal and motivational skills; scalable to future assignments.
• Ability to work collaboratively across the organization including sales, service, technical support, marketing and business management functions
• Excellent communication skills including verbal and written and presentation skills required, along with a strong financial and business acumen, flexibility and good judgement.

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• Ensure customer satisfaction through effective troubleshooting, repair, installation, and maintenance of GeneXpert and Infinity products. Address customer support issues promptly and professionally. The position is based in Cape Town

PRIMARY JOB RESPONSIBILITIES:

• Develop and maintain excellent relationships with customers, ensuring a high level of customer satisfaction through proactive attitude and actions to optimize system performance
• Proactive preventive maintenance and modifications, reactive repairs and basic calibration, and installations and de-installations, in a timely, productive, and cost-effective way
• Train customers in the appropriate maintenance of systems.
• Maximize system performance and minimize downtime
• Interpret customers’ needs and take responsibility for problem resolution amongst other functions liaising with the customer on administrative and technical matters
• Manage all aspects of field support, which is not limited to system hardware and software, PCs, and networking/wireless networking

SECONDARY JOB RESPONSIBILITIES:

• Provides technical direction and support to customers on instrument operation, assay development, and maintenance of company products.
• Install instrumentation, train customers and ensure a smooth and rapid start-up for new customers
• Introduce the Cepheid instrumentation, software and reagents to customers upon installation
• Integrate Cepheid instruments into customer laboratories and provide customer support to the customer during the evaluation and validation process
• Assist in the development and optimization of assays on Cepheid instrumentation
• Work closely with sales, marketing and QA/QC to address customer concerns, determine corrective action and customer follow-up
• Spares management including stock levels, request and despatch
• Ensuring correct documents and stickers get sent with new instruments
• Perform monthly cycle counts on workshop/warehouse inventory as well as car stock

ACCOUNTABILITIES:

• Troubleshoot, repair and recalibrate Cepheid instruments following approved procedures
• Provide clear and concise documentation for all work in accordance with company procedures and ISO/QSR requirements
• Proactively participates in the quality systems and quality improvement
• Comply with ISO 13485 requirements and maintain effectiveness of the quality management system
• Complete accurate service records both electronically and manually
• May be required to write PDR or NCR as directed by the Manager
• Perform visual final inspection (QA) and order/replenish parts for service
• Ensuring certificate of compliance get copied and filed

ADDITIONAL REQUIREMENTS:

• Possess the ability to work with customers and vendors at both business and technical level
• An exceptional time management skill is a must
• Capable of explaining technical procedures in writing or verbal is essential
• Ability to work independently and self-motivated is required
• Must be able to travel approximately 75% of the time
• Fluent in English
• Understands and complies with the rules, regulations, policies, and procedures
• Ability to establish and maintain effective working relationships with internal and external customers

OTHER REQUIREMENTS:

• This role involves frequent travelling national and internationally.

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The Technical Support Specialist is responsible for providing advanced product support to customers requiring assistance with assays sold and distributed by Cepheid. As a member of the Tier 2 Technical Support Team, you provide product support to internal and external customers via phone, email and web serving as the technical expert in Cepheid’s Customer Care experience.

ESSENTIAL JOB RESPONSIBILITIES:

• Engage customers to collect and compile detailed information about customer complaints
• Conduct advanced data analysis and troubleshooting, understanding customer sample collection, processing and laboratory practices
• Investigate and resolve advanced customer complaints
• Document complaints and resulting investigations in the complaint management system
• Interface with Service and Global Product Support to escalate and resolve more complex cases
• Adhere to Quality Management System procedures
• Maintain product knowledge and support continuous improvement efforts
• Contribute to quality compliance through accurate and concise case documentation
• Represent Technical Support on projects and operational teams, communicating findings back to Technical Support
• Complete all assigned and required training satisfactorily and on time
• Performs additional tasks as assigned by the Technical Support Manager or Supervisor

TRAINING RESPONSIBILITIES: (REQUIRED)

• Complete all assigned and required training satisfactorily and on time

MINIMUM REQUIREMENTS:
Education and Experience (in years):

• Bachelor’s degree with 2+ years of related work experience OR
• Master’s degree in field with 0-2 years of related work experience
• B.S diploma (or equivalent) in Clinical Laboratory Science with minimum 2 years of relevant experience as a Virology/Microbiological Laboratory Technician or Clinical Laboratory Scientist for Virology/Microbiology in a hospital or commercial clinical laboratory or in Technical Support

Knowledge and skills:

• Fluent English (written and oral) is required
• Customer oriented – understands customer expectations and empathizes with customer & patient needs
• Laboratory or Technical Support Experience in one or more of the following preferred:
  • PCR and Microbiology, Molecular Biology Oncology or Virology
  • Patient sample collection practices and workflow
  • Sample preparation practices and methodologies
  • Laboratory analytical diagnostic equipment, medical devices and software
• Knowledge and use of commercial computer application packages (MS Office)
• Familiarity with SalesForce.com (or similar CRM System) a plus
• Laboratory or Technical Support Experience in one or more of the following preferred:
  • PCR and Microbiology, Molecular Biology Oncology or Virology
  • Patient sample collection practices and workflow
  • Sample preparation practices and methodologies
  • Laboratory analytical diagnostic equipment, medical devices and software
• Able to follow complex procedures and processes
• Excellent written and verbal communication skills
• Curious & self-motivated with ability to learn a complex technology platform quickly
• Proactively analyzes complex problems, draw conclusions and propose precise action plans
• Works independently in a structured manner with the ability to prioritize critical tasks
• Builds collaborative work relationships with different teams, including Field Service, Sales, Marketing and Quality.

Thrives in a dynamic and fast-paced environment

Other:

• Available to work different shifts, evenings, weekends, and holidays as necessary
• May include extended computer and telephone work involving repetitive arm/wrist motions
• May include occasional overnight travel

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ESSENTIAL JOB RESPONSIBILITIES:

• Lead the marketing and product management during the entire product life cycle of all product areas or marketing segments across the region to successfully achieve sales targets
• Support the business needs of the Commercial organization
• Partnering with the EMEA Marketing team, lead the development of the regional marketing strategy and demand generation plan, in line with the regional strategic growth initiatives
• Manage the implementation of targeted demand generation campaigns across the region
• Leverage existing processes to capture customer’s unmet needs and customer insights
• Drive the segmentation of the market(s) and identify the most promising segments for efficient targeting. Identify the relevant target call points for maximum impact
• Develop and communicate key messages, value propositions, marketing programs, and sales tools
• Leverage digital marketing and create innovative routes to market
• Prepare and support product launches
• Engage with key experts to gain product endorsements; leverage testimonials to drive awareness and test demand campaigns
• Set and control the budget and forecast for marketing
• Measure and drive ROI by trying, measuring, learning and identifying the right (leading) indicators
• Develop team members to reinforce the strategy within the region
• Interact with Direct Markets across the region to obtain clear country marketing plans, provide guidance, training and support to ensure alignment with regional strategies
• Perform competitive watch and adapt value proposition to win
• High compliance and integrity standards and strict adherence to the Danaher policies"

TRAINING RESPONSIBILITIES: (REQUIRED)

• Complete all assigned and required training satisfactorily and on time
• Ensure your associates attend and complete all required trainings satisfactorily and on time.

MINIMUM REQUIREMENTS:
Education or Experience (in years):

• Bachelor’s degree with 8+ years of related work experience OR
• Master’s degree in field with 6+ years of related work experience OR
• Doctoral degree in field with 3+ years of work experience.
• Regional product management and sales experience in Diagnostics or Device industries would be an advantage
• Experience in Medical Device/Diagnostics/Pharma and relevant post graduate qualification would be an advantage

Knowledge and skills:

• Ability to work in a team environment and across an organization to drive results. Must be sensitive to multicultural environments.
• Enthusiasm, strong interpersonal and motivational skills; scalable to future assignments.
• Experience in the medical device, healthcare or diagnostics field is a strong advantage
• Experience in dealing with the Public Sector market at Regional, National and Provincial level.
• Excellent communication skills including verbal and written and presentation skills required, along with a strong financial and business acumen, flexibility and good judgement.
• Needs to have a high degree of leadership and able to engage with and successfully influence others from colleagues and customers, ranging from lab technicians to clinical experts.
• Significant experience within a fast-growing, complex solution-based business in a high technology product/service sector
• Ability to work collaboratively across the organization including sales, service, technical support, marketing and business management functions.
• Experience in developing commercial marketing strategies;
• Proven record of building a strong organization; ability to manage, mentor and coach team to success
• Proven successful record in marketing leadership and staff management, while functioning in a demanding, action-oriented environment. Must have proven credentials of building and leading a results focused high-performance team;
• Demonstrated strong strategic and analytical skills as well as solid business acumen
• Track record in attracting, hiring and retaining the highest quality talent
• Strong Planning, Time Management, and Financial business acumen
• Highly developed communication skills and ability to work effectively in global setup
• Ability to timely make critical decisions

Other:

• Travel 40% of the time