BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
Senior Specialist: Product Manager (S4) – Data & Analytics
- Scope: Data platforms, integration, analytics, observability foundations Purpose: Package data and analytics capabilities into outcome-led solutions.
- Responsible for the product strategy and governance for the LOB product portfolio.
- Also responsible for product planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements, contributing to the product vision, and working closely with engineering, sales, marketing and support to ensure customer/key stakeholder satisfaction goals are met.
- The Senior Manager Product Management's job also includes ensuring that the portfolio supports the company's overall strategy and goals
Key Deliverables / Primary Functions
- Define product governance structures
- Maintain designated product portfolio & establish LOB specific Product Portfolio Forum
- Work closely with the Product team and craft a BCX product strategy
- Gathering market requirements and in response developing differentiated products and enhance existing products, with defined processes
- Product portfolio management (Description, Value proposition, Offerings & Packages, Cost and Pricing)
- Manage Product Performance (Fulfilment Assurance, Financial Performance), Product Life Cycle considerations (Le.building product roadmaps, particularly Technology roadmaps,
- Product positioning and outbound messaging with collateral as well as enablement of Sales Force through training, incentives and battle cards
- Promoting the product externally with press, clients, and partners & Monitoring the competition
- Measurement of existing customer service performance, technology refresh, optimization and R&D
- Define a strategy for the product's evolution to support business and customer needs.
- Create specifications, prioritize requirements and maintain a roadmap of the features being developed.
- Manage the process of making the product available to customers.
- Act as the subject matter expert for the product's capabilities in pre and post-sales discussions.
- Collaborate with the engineering team building the product to clarify requirements and specifications.
Core Functional Skills & Capabilities
- Financial Management
- Business Development
- Team Management
- Risk Management
Core Behavioural Competencies
- Culture Match
- Job Match
- Deciding & Initiating Action
- Delivering Results & Meeting customer expectations
- Formulating Strategies & Concepts
- Persuading and Influencing
- Applying expertise & Technology
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Project Management or IT/Engineering
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 7 years’ experience cross-functional product management, product development or service delivery experience.
- Working with technology teams to drive technical components and execution across product roadmaps.
- Or
- If the highest qualification is grade 12 , 9 years exp. of which at least 2 years on management level.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control
Level of Engagement
- Engagement will all levels within the organisation, internal and external to the business
Special Requirements / Employment Condition
Workplace / Physical Requirements
- Hybrid Remote Worker
- Non-Billable
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Core Description
- Provides remote support and assistance to BCX clients. Determining root cause and finding appropriate solutions that satisfy the clients’ needs.
Key Deliverables / Primary Functions
Clients
- To provide excellent service quality
- To ensure that all customer queries are responded to in CTR.
IT Technical Team
- To work hand in hand and maintain relationship with the IT Technical support team members to provide effective and efficient service to customers.
Technical Team Leader
- To receive, support and supervision on day-to-day actives to ensure customer satisfaction.
- To assist with escalated client queries and ensure they are resolved timeously.
Technical Support Manager
- To escalate unresolved logged client queries and ensure they are resolved timeously.
Operations
- Provide remote support services.
- Respond to calls within CTR.
- Investigates reasons for problems and solves them for clients.
- Follows up on all outstanding queries timeously as per the SLA per client.
- Always follow incident management process when on duty.
- Redirect any problems or incidents that may occur to the correct resource.
- Identify and escalate recurring problems and situations to both the technical team Leader or Technical support Manager.
- Track and route logged problems and requests.
- Update resolved calls on the call logging system
Core Functional Skills & Capabilities
- Computer Literacy
- Information Management
- Attention to detail
- Microsoft Office
Core Behavioural Competencies
- Culture Match
- Job Match
- Deciding & Initiating Action
- Working with people
- Delivering Results & Meeting customer expectations
- Persuading and Influencing
- Applying expertise & Technology
- Coping with pressures & setbacks
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum of 2 years’ experience in a Helpdesk
Certifications
- A+
- Microsoft Certifications
- N+
- Relevant Certification will be an advantage
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Span of Control: None
- Level of Engagement : Engagement will all levels within the organisation, internal and external to the business
Special Requirements / Employment Condition
- Valid Drivers license
- Ability to cope under pressure
Workplace / Physical Requirements
- Hybrid Remote Worker
- Billable
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Core Description
- Provide technical support, system troubleshooting, testing, and implementation assistance for the retail product suite to ensure stable system performance, customer satisfaction, and effective delivery of product enhancements and operational services.
Key Deliverables / Primary Functions
- Provide second-line and third-line technical support to clients on the supported retail product suite, ensuring prompt resolution of incidents and service requests.
- Troubleshoot, diagnose, and resolve system, application, SQL, and hardware-related issues within agreed service levels.
- Escalate complex incidents to development teams with accurate documentation, logs, and incident analysis to support resolution.
- Participate in the planning, testing, implementation, and support of new projects, system enhancements, and product releases.
- Conduct functional and system testing to ensure solutions meet business, operational, and customer requirements before deployment.
- Prepare and maintain detailed testing, support, and troubleshooting documentation in line with operational standards and audit requirements.
- Deliver user support and product guidance to internal teams and customers to improve product understanding and service efficiency.
- Identify recurring system issues and recommend process or product improvements to enhance stability, customer experience, and operational performance.
- Maintain effective collaboration with internal departments, support teams, developers, and external stakeholders to ensure service delivery excellence.
- Ensure adherence to change control procedures, support processes, and best practices in all support and implementation activities.
- Monitor assigned calls, incidents, and project tasks to ensure timely completion, customer satisfaction, and achievement of operational targets
Core Functional Skills & Capabilities
- Customer Focus
- Customer Service
- Creative Thinking
- Attention to detail
- Analytical Skills
- Core Behavioural Competencies
- Analysing
- Applying expertise & Technology
- Writing and Reporting
- Delivering Results & Meeting Customer Expectations
- Creating & Innovating
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
- NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Computer Science or related field
Additional Education -Preferred /Advantage
Experience
- A minimum of two (2) to three (3) years working experience in IT SQL support and setup of product development.
- Experience in Active Retail Application would be added advantage.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of engagement - Engagement will all levels within the organisation, internal and external to the business.
- Span of control = 0
Special Requirements / Employment Condition
- Person has to be in Bloemfontein
Workplace / Physical Requirements
- Full-time Office Based position.
- Billable
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Core Description
- Provide a service that will exceed the expectations of the Company’s customers – both external and internal and to ensure that the agreed standards in respect of length of incident, wrap up time, log-on time and updating of database are maintained while ensuring that the incident is directed to the correct channels.
Key Deliverables / Primary Functions
- Accurate and timeous logging, updating and closing of incidents, ensuring all necessary information supplied, including the Estimated Times of Arriva (ETA) for logged incidents.
- Managing the assigned area, ensuring that incidents are resolved within the average Service Level Agreement (SLA) with the Customer (which is between 10 – 15%).
- Following up on incidents logged daily, keeping a record relating to queries, as well as incidents closed daily, and generating a report of such.
- Resolving between 700 to 900 calls daily with the correct closing details selected.
- Updating the Cause and Warranty information, ensuring to inform the technician if the site is under warranty.
- Recognising, documenting and alerting the Call Centre Supervisor of trends in customer calls.
- Ensuring that issues / severities are escalated to the relevant managers; as well following up on escalations through the day, reporting feedback.
Core Functional Skills & Capabilities
- Attention to detail
- Microsoft Office
- Microsoft Excel
- Communication
- Teamwork
Core Behavioural Competencies
- Working with people
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Planning & Organising
- Coping with pressures & setbacks
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience within a Call Centre type environment.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Full-time Client Based Position
- Billable
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Core Description
- Accountable for the end-to-end leadership, performance, and growth of the Cloud Managed Services division, ensuring alignment with business strategy, financial targets, and customer expectations.
Key Deliverables / Primary Functions
- Own and execute the Cloud Managed Services strategy, delivering against revenue, gross profit, cost, and margin targets while driving recurring revenue growth and Azure consumption performance.
- Maintain and grow key client relationships to ensure high customer satisfaction, contract renewals, and expansion opportunities. Collaborate with Sales and Pre-Sales to drive onboarding, upsell, and cross-sell initiatives.
- Ensure operational excellence across service delivery, including SLA compliance, service availability, incident and change management, and governance. Oversee onboarding, transitions, and continuous service improvement.
- Lead, develop, and retain a high-performing team through workforce planning, KPI management, performance reviews, and skills development aligned to cloud certifications and business needs.
- Maintain strong governance across operations, ensuring adherence to security, regulatory, and compliance standards. Manage vendor, supplier, and Microsoft partnership requirements (e.g., Solution Partner designations, Azure Expert MSP).
- Own financial processes including budgeting, billing accuracy, revenue recognition, and reporting. Provide regular operational and performance insights to executive leadership.
- Drive automation, optimisation, and continuous improvement initiatives to enhance service efficiency, improve margins, and scale operations effectively,
- Oversee incident escalation, disaster recovery, backup, and business continuity to ensure resilience and rapid resolution of critical issues
Core Functional Skills & Capabilities
- Commercial Acumen
- Managed Services & Operations
- Client Management
- Stakeholder management
- Financial acumen
- Vendor Management
- Cloud technologies and services
Core Behavioural Competencies
- Formulating Strategies & Concepts
- Presenting and Communicating Information
- Leading & Supervising
- Creating & Innovating
- Delivering Results & Meeting Customer Expectations
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Computer Science
- Postgraduate qualification preferred
Additional Education -Preferred /Advantage
Experience
- At least eight (8) to ten (10) years in experience IT, with a strong focus on Cloud Managed Services, Infrastructure, or Cloud Operations.
- Proven experience in managing cloud platforms (preferably Microsoft Azure, with exposure to AWS or hybrid environments).
- Two (2) to –three (3) years in leadership roles managing technical teams and service delivery functions at scale
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- 1-5
- Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
- Prepared to Travel and Engage with clients direct.
Workplace / Physical Requirements
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Core Description
Specialist Product Manager: IT Managed Services
- Responsible for the Wintel and Digital Workspace Management (DWM) product set. The role directly supports revenue and operational efficiency, aligning with BCX’s cloud transformation objectives
- This role is responsible for the product strategy and governance for the LOB product portfolio. Also for product planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements, contributing to the product vision, and working closely with engineering, sales, marketing and support to ensure customer/key stakeholder satisfaction goals are met. This role includes the responsibility of ensuring that the portfolio supports LOB’s strategy and goals.
Key Deliverables / Primary Functions
- Adhere to product governance structures & Product Life Cycle Management and ensure that it is adhered to.
- Maintain designated product portfolio
- Work closely with the Presales team and craft a BCX product strategy for EIS products
- Gathering market requirements and in response developing differentiated products and enhance existing products, with defined processes
- Product portfolio management (Description, Value proposition, Offerings & Packages, Cost and Pricing)
- Manage Product Performance (Fulfilment Assurance, Financial Performance), Product Life Cycle considerations (i.e., building product roadmaps, particularly Technology roadmaps)
- Product positioning and outbound messaging with collateral as well as enablement of Sales Force through training, incentives, and battle cards
- Promoting the product externally with press, clients, and partners & monitoring the competition
- Measurement of existing customer service performance, technology refresh, optimization, and R&D
Core Functional Skills & Capabilities
- Risk Management
- Finance and Budget Management
- Product Management (2023)
- Partnership Management
- Infrastructure Technology
- Technical Understanding
Core Behavioural Competencies
- Culture Match
- Job Match
- Leading and supervising
- Deciding & Initiating Action
- Working with people
- Delivering Results & Meeting customer expectations
- Applying expertise & Technology
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 5 years relevant experience in a product management environment. The experience must include relevant exposure to the specific ICT sector.
- OR
- If the highest qualification is grade 12 , 7 years’ experience in a product management environment.
- The experience must include relevant exposure to the specific ICT sector.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Span of Control: None
- Level of Engagement : Executive level, customers up to C Level, peers
Special Requirements / Employment Condition
Workplace / Physical Requirements
- Hybrid Remote Worker
- Revenue Generating
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Core Description
- Accountable for the strategic leadership and operational performance of the Cloud Solutions business and ensuring the achievement of revenue, profitability, and operational targets while maintaining strong client relationships, driving service excellence, and ensuring effective governance across all cloud-related projects and services.
Key Deliverables / Primary Functions
- Define, align, and execute the Cloud Solutions strategy to support enterprise objectives, market positioning, and long-term growth.
- Assume full accountability for the division’s financial performance, including revenue growth, profitability, cost optimisation, and sustainable value creation.
- Lead the development of strategic client relationships and drive market expansion through new business opportunities and enhanced customer value propositions.
- Ensure consistent delivery excellence across all cloud services and projects, maintaining accountability for scope, timelines, budget, and quality outcomes.
- Establish and embed robust governance frameworks, driving operational discipline, risk management, and continuous improvement across the function.
- Build, lead, and sustain high-performing teams by driving capability development, succession planning, performance management, and employee engagement.
- Oversee and optimise key vendor and Microsoft partner relationships to maximise commercial value, innovation, and strategic alignment.
- Lead budgeting, forecasting, and performance reporting, providing clear, data-driven insights to inform executive decision-making.
Core Functional Skills & Capabilities
- Vendor Management
- Partnership Management
- Stakeholder management
- Client Management
- Financial acumen
- Commercial Acumen
- Digital Transformation
Core Behavioural Competencies
- Job Match
- Applying expertise & Technology
- Formulating Strategies & Concepts
- Entrepreneurial & Commercial Thinking
- Relating and Networking
- Creating & Innovating
Minimum Qualifications
- NQF 7: 3 year Bachelors Degree in IT/Computer Science or related field
Additional Education -Preferred /Advantage
Experience
- At least eight (8) to ten (10) years’ working experience in cloud solutions commercial environments, Experience managing financial and operational performance.
- Two (2) to –three (3) years’ leadership or managerial experience operating at senior management or head-of-function level
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of engagement - Engagement will all levels within the organisation, internal and external to the business.
- Span of control - 11
Special Requirements / Employment Condition
Workplace / Physical Requirements
- Non-Billable
- Hybrid Remote Worker
go to method of application »
Core Description
- Responsible for providing actionable insights to the sales organisation by collecting, analysing, and interpreting complex data sets. This role exists to optimise sales performance, improve forecasting accuracy, and support strategic decision-making through data-driven recommendations
Key Deliverables / Primary Functions
Core Functional Skills & Capabilities
- Business Acumen
- Power BI /Tableau
- CRM Management: (e.g., Salesforce).
- Statistical Analysis
- Advanced Excel & SQL
Core Behavioural Competencies
- Analysing
- Applying expertise & Technology
- Presenting and Communicating Information
- Formulating Strategies & Concepts
- Entrepreneurial & Commercial thinking
- Job Match
Minimum Qualifications
- NQF 7: 3 year Bachelors Degree in Data Science or Information Technology or Science or equivalent
Additional Education -Preferred /Advantage
Experience
- At least seven (7) years of working experience in a data analytics role, specifically within a sale, commercial, or finance environment
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of engagement - Engagement with all levels within the organisation, including sales leadership, account managers, and finance
- Span of control - 2
Special Requirements / Employment Condition
- Valid Drivers license
- Ability to work in a fast-paced, high-pressure environment
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Hybrid Remote Worker
- Non-Billable
Method of Application
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