Senior Manager: Cloud Managed Services at BCX

Core Description

• Accountable for the end-to-end leadership, performance, and growth of the Cloud Managed Services division, ensuring alignment with business strategy, financial targets, and customer expectations. 

Key Deliverables / Primary Functions

• Own and execute the Cloud Managed Services strategy, delivering against revenue, gross profit, cost, and margin targets while driving recurring revenue growth and Azure consumption performance.
• Maintain and grow key client relationships to ensure high customer satisfaction, contract renewals, and expansion opportunities. Collaborate with Sales and Pre-Sales to drive onboarding, upsell, and cross-sell initiatives.
• Ensure operational excellence across service delivery, including SLA compliance, service availability, incident and change management, and governance. Oversee onboarding, transitions, and continuous service improvement.
• Lead, develop, and retain a high-performing team through workforce planning, KPI management, performance reviews, and skills development aligned to cloud certifications and business needs.
• Maintain strong governance across operations, ensuring adherence to security, regulatory, and compliance standards. Manage vendor, supplier, and Microsoft partnership requirements (e.g., Solution Partner designations, Azure Expert MSP).
• Own financial processes including budgeting, billing accuracy, revenue recognition, and reporting. Provide regular operational and performance insights to executive leadership.
• Drive automation, optimisation, and continuous improvement initiatives to enhance service efficiency, improve margins, and scale operations effectively,
• Oversee incident escalation, disaster recovery, backup, and business continuity to ensure resilience and rapid resolution of critical issues

Core Functional Skills & Capabilities

• Commercial Acumen
• Managed Services & Operations
• Client Management
• Stakeholder management
• Financial acumen
• Vendor Management
• Cloud technologies and services

Core Behavioural Competencies

• Formulating Strategies & Concepts
• Presenting and Communicating Information
• Leading & Supervising
• Creating & Innovating
• Delivering Results & Meeting Customer Expectations

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Computer Science
• Postgraduate qualification preferred

Additional Education -Preferred /Advantage

Experience

• At least eight (8) to ten (10) years in experience IT, with a strong focus on Cloud Managed Services, Infrastructure, or Cloud Operations.
• Proven experience in managing cloud platforms (preferably Microsoft Azure, with exposure to AWS or hybrid environments).
• Two (2) to –three (3) years in leadership roles managing technical teams and service delivery functions at scale

Certifications

• Microsoft Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• 1-5
• Engagement will all levels within the organisation, internal and external to the business.

Special Requirements / Employment Condition

• Prepared to Travel and Engage with clients direct.

Workplace / Physical Requirements

• Hybrid Remote Worker