Spec: Product Management (MS) at BCX

Core Description

Specialist Product Manager:  IT Managed Services

• Responsible for the Wintel and Digital Workspace Management (DWM) product set. The role directly supports revenue and operational efficiency, aligning with BCX’s cloud transformation objectives
• This role is responsible for the product strategy and governance for the LOB product portfolio. Also for product planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements, contributing to the product vision, and working closely with engineering, sales, marketing and support to ensure customer/key stakeholder satisfaction goals are met. This role includes the responsibility of ensuring that the portfolio supports LOB’s strategy and goals. 

Key Deliverables / Primary Functions

• Adhere to product governance structures & Product Life Cycle Management and ensure that it is adhered to.  
• Maintain designated product portfolio  
• Work closely with the Presales team and craft a BCX product strategy for EIS products  
• Gathering market requirements and in response developing differentiated products and enhance existing products, with defined processes  
• Product portfolio management (Description, Value proposition, Offerings & Packages, Cost and Pricing)  
• Manage Product Performance (Fulfilment Assurance, Financial Performance), Product Life Cycle considerations (i.e., building product roadmaps, particularly Technology roadmaps)  
• Product positioning and outbound messaging with collateral as well as enablement of Sales Force through training, incentives, and battle cards  
• Promoting the product externally with press, clients, and partners & monitoring the competition  
• Measurement of existing customer service performance, technology refresh, optimization, and R&D  

Core Functional Skills & Capabilities

• Risk Management
• Finance and Budget Management
• Product Management (2023)
• Partnership Management
• Infrastructure Technology
• Technical Understanding

Core Behavioural Competencies

• Culture Match
• Job Match
• Leading and supervising
• Deciding & Initiating Action
• Working with people
• Delivering Results & Meeting customer expectations
• Applying expertise & Technology

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 5 years relevant experience in a product management environment. The experience must include relevant exposure to the specific ICT sector.  
• OR 
• If the highest qualification is grade 12 , 7 years’ experience in a product management environment.
• The experience must include relevant exposure to the specific ICT sector.

Certifications

• None

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Span of Control: None  
• Level of Engagement : Executive level, customers up to C Level, peers 

Special Requirements / Employment Condition

Workplace / Physical Requirements

• Hybrid Remote Worker
• Revenue Generating