Technical Support Specialist at Datafin Recruitment

DUTIES:

• Provide technical sales and service support to new, existing & prospective clients i.e., Telephonic, e-mail, ticketing & training
• Management of device returns (assessment & communication & process improvement)
• Sales & internal team support (what is sales team asking for versus features available, use thereof & what is coming)
• Firmware (distil and log requirements / challenges / feedback / testing)

REQUIREMENTS:

• Working knowledge of electronics
• Computer literate
• In depth knowledge of internal structure
• Basic understanding of business operations
• Consolidation of relevant information for reporting purposes
• Identifying challenges and suggesting solutions
• Quality management
• People management
• Strategic, creative & analytical thinking
• Training / Facilitating skills
• Decision making
• Accuracy & attention to detail
• Approachable
• Conflict resolution
• Diplomacy
• Motivation
• Maintaining effective customer relationships
• Project management

Education:

• Tertiary Qualification / NQF 5 up or equivalent

Training:

• Project Management
• Domain product knowledge & exposure ongoing

Experience:

• Ability to interact across all levels
• Ability to understand technical aspects of the product range
• Project planning

ATTRIBUTES:

• Problem solving
• Communication
• Consistency 
• Self-review