Technical Support Specialist - Primary Data Unit (South Africa) at Genesis Analytics

ABOUT THE ROLE:

• We are seeking a dedicated Technical Support Specialist to join our innovative team. This role is crucial in ensuring the seamless operation of our data intelligence projects and supporting our broader mission of advancing data capabilities across Genesis.
• The ideal candidate will be passionate about and have a propensity for technology, systems and data, eager to solve problems, committed to enhancing the user experience for our internal and external stakeholders, and aligned to our mission and vision.

KEY RESPONSIBILITIES:

• Provide technical support for PDI’s suite of integrated tech tools, ensuring efficient and effective use in data intelligence projects:
• SurveyCTO: Mobile data collection
• Airtable: Relational database for project and data management
• Google Looker Studio/PowerBI: Dashboards
• Softr: Fieldwork Portals
• Stata: Data cleaning and statistical analyses
• GIS: Mapping and geospatial analysis
• Assist in the development and troubleshooting of data collection tools, backend data management systems, analytics and dashboards.
• Support the development of standards and guidelines around PDI’s suite of integrated tech tools.
• Support the development and implementation of data quality and cleaning protocols.
• Conduct training sessions and workshops to build technical capacity within the team and across the wider firm.
• Troubleshoot technical issues and provide timely solutions to ensure project timelines are met.
• Document technical support processes and maintain detailed records of issues and resolutions.
• Support the team on project implementation when required.

KEY QUALIFICATIONS AND REQUIREMENTS:

• Integrity - as custodians of data quality for development projects, we value trust and transparency above all else.
• Master’s degree or higher in Information Technology, Computer Science, Data Science, Economics, Public Health or related fields.
• At least 3 years of experience in data-driven work (quantitative and/or qualitative) in a technical position, including: data collection and management systems, analytics and visualisation.
• Proven experience with the same or similar stack of tech tools that PDI uses:
• SurveyCTO/ODK/Kobo: Mobile data collection
• Airtable/Relational database: Relational database for project and data management
• Google Looker Studio/PowerBI: Dashboards
• Softr: Fieldwork Portals
• Stata/R/Python: Data cleaning and statistical analyses
• QGIS/ArcGIS: Mapping and geospatial analysis
• Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
• Excellent communication skills, with the ability to convey technical information to non-technical audiences.
• Experience with training and capacity building initiatives is a plus.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Tech-savvy individual excited to work with new digital platforms.
• Excellent written and verbal communication in English.