Technical Team Leader at FNB South Africa

Are you someone who can do:

• Deliver a service which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Maintain close working relationships with key stakeholders ensuring appropriate IT solutions are developed.
• Implement processes, which build customer service delivery excellence and encourage others to provide exceptional service.
• Create and maintain working relationships with a variety of stakeholders for purposes of expectation management, knowledge sharing and integration.
• Translate business IT requirements into implementable solutions and continuously monitor to ensure operational continuity and effectiveness.
• Oversee and manage all technical support request escalated and ensure effective resolution within the Service Level Agreement.
• Ensure adequate unit, system integration and post implementation unit tests are performed for all configuration and development tasks.
• Ensure testing yields an acceptable level of performance for the changes being delivered.
• Analyse and/or identify problems/requirements to determine impact, patterns and trends, best fit alternatives, and best practice solutions.
• Determine the estimated resources and timelines required to deliver the required functionality.
• Assess, identify, and mitigate potential risks within the IT function by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
• Design relevant IT Solution and produce specification and architecture in accordance with agreed standards against the requirements and approved by the appropriate governance forums.
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
• Support effective teamwork within the function.
• Participate and collaborate across teams.
• Plan and manage performance, skills development, employment equity, talent, and culture of team in order to improve innovation and achieve efficiencies.

Additional Requirements

• Strong Leadership Skills
• Linux
• Kubernetes
• AWS
• AI would be advantageous

You’ll benefit from our changeable benefits like:

• Inspiring work environment
• Work that is challenging
• Space to make a difference.
• Opportunities to innovate.
• Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
• Resources to help you with your professional development.
• Generous leave policy
• Preferential employee banking rates
• When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
• As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.

End Date: May 16, 2026