Technical Trainer at Curo Funds Service

Key Responsibilities:

Training Needs Analysis: 

• Perform training needs assessments to identify skill gaps and areas requiring training intervention.
• Ensure teams skills matrix is relevant and up to date.
• Recommend relevant training interventions based off skills matrix.
• Collaborate with business leaders and subject matter experts (SMEs) to define learning objectives.
• Keep abreast of the latest technological advancements and industry trends to ensure training content remains relevant and up to date.

Design & Programme Development

• Collaborate with subject matter experts to design and develop new starter on the job training, cross-skilling training, refresher training programs and materials that align with the organisation's technical training needs and goals.
• Develop structured, role-specific learning content (manuals, guides, simulations, e-learning modules) using instructional design principles.
• Ensure content is aligned with regulatory standards, system changes, and industry developments and organisational performance goals.
• Develop training content, including presentations, manuals, user guides, e-learning modules, and multimedia materials to support different learning styles.
• Conduct engaging and informative training sessions using a variety of instructional techniques, including presentations, demonstrations, hands-on exercises, and interactive activities.

Training Delivery

• Facilitate technical onboarding, upskilling, and refresher training sessions for new and existing employees.
• Deliver system, process, and compliance training across functions (e.g., TLM, HiPortfolio, trading platforms).
• Adapt training for different learning styles and levels of seniority.
• Provide ongoing technical support and guidance to learners during and after training sessions.

Evaluation & Reporting

• Measure training effectiveness through assessments, feedback, and KPIs.
• Provide monthly reports on training coverage, competency development, and skills progression.
• Monitor post-training performance improvements in collaboration with team leaders.
• Maintain up-to-date training materials and SOPs.
• Ensure all training records are properly documented and auditable.
• Utilise learning management systems to manage training materials, track learner progress, and generate reports.

Stakeholder Engagement

• Work closely with operations managers, compliance teams, and system owners to ensure training relevance.
• Support change management initiatives through targeted training interventions

Requirements

Education & Experience

• A minimum of 5 years working experience in financial services (investment management) industry
• Diploma or course in SA Financial Market Instruments will be an advantage.
• Good knowledge and understanding of the Financial Markets and Financial instruments.
• Proficient in Microsoft Office.
• Proven experience as a technical trainer, technical instructor, or related role with strong expertise in the technical subject matter to be taught.
• Familiarity with adult learning principles and instructional design techniques.
• Proficiency in using training tools, multimedia software, and learning management systems.
• Experience in creating and delivering training content using various methodologies and formats.