Technical Trainer at Woolworths

Introduction

• Are you interested in a Technical Trainer career in Woolworths Supply Chain and Logistics?

Job description

Main Purpose

• To effectively facilitate and manage the learning of employees in Technical Training and effectively support the operations by doing all required process/procedure training and assessments in line with operational requirements.

Key Responsibilities

TECHNICAL & FUNCTIONAL TRAINING

• Manage Unicentre Technical Training and ad hoc requests
• Schedule all technical process training required in a responsible operation
• Complete all course administration before any scheduled training
• Facilitate all on-the-job Technical Training as per the technical process training schedule
• Complete all Technical theoretical assessments for all employees where relevant
• Complete all Technical job assessments for all employees where relevant
• Complete random Technical Process Compliance Checks
• Assess all employees as per the Operations Managers request in line with operational requirements
• Report to the Operational Manager and First Line Manager on all assessment results
• Have regular sessions with the Operations Manager and First Line Managers to discuss all process training requirements of the operation
• Administer all Skills Development and Career Path training for the site
• Partner with the Process & Integration Manager to support the implementation of initiatives/ projects related to new or updated operations processes and procedures
• Partner the Process & Integration Manager on the design of learning and assessment guides and the updating of new/ updated technical training learning material
• Submit all training registers and other relevant documentation from the responsible operation to the Supply Chain & Logistics Skills Development Facilitator (SDF)
• Schedule training, taking into consideration operational impacts
• Compile weekly and monthly reports accurately and distribute to the L & D Manager
• Maintain a high level of confidentiality and integrity
• Adhere to company policies, procedures and legislation (e.g., OHASA and SHE programme) in line with corporate governance
• Support the broader team with any L&D initiatives taking place on Site
• Ability to interpret and apply Standard Operating Procedures into Training processes and content

Key Competencies
LEADERSHIP & SELF

• Personal effectiveness
•  Passion for the brand and customers
• Delivering high performance
• Connecting people
• Planning and organizing
• Having an innovative mind-set
• Influential
• Self-starter
• Enthusiasm for lifelong learning
• Ability to work under pressure whilst maintaining attention to detail    

BUSINESS & FINANCE

• Demonstrates a thorough understanding of the business measures and targets relating to own role
• Knowledge and process understanding of logistics and related distribution processes would be advantageous
• Ability to identify operational obstacles, opportunities and refer to relevant management
• Ability to challenge and be challenged rationally with/by management in order to ensure optimal process compliance and productivity

CUSTOMER & ENVIRONMENT

• Display a customer service mindset, by demonstrating an understanding of the impact of own role on service delivery to internal and external customers
• Build relationships with Operations Managers and General Managers

SYSTEMS, PROCESS & TECHNICAL COMPLIANCE

• Ability to facilitate learning and coach others
• Ability to Train on most digital platforms (MS teams/Zoom)/Technologically Sound 
• Strong Digital capabilities within the L&D scope
• Exposure in Facilitating Traditionally and Online
• Learning content design experience
• Strong facilitation and Presentation Skills
• Proactive and keeps abreast with industry changes within the L&D scope
• Continuous improvement minded
• Knowledge of relevant computer packages and ability to capture information and produce reports on these packages
• Ability and understanding of Warehousing and Supply Chain end-to-end processes 
• A good understanding and working knowledge of all WHS processes (TRICEPS) would be advantageou

Minimum requirements
OTHER JOB REQUIREMENTS

What theoretical knowledge (e.g. degree / diploma) does the job require?

• Matric certificate or relevant tertiary certificate at NQF Level 4
•  An ETD Certificate would be advantageous

What experience (e.g. previous exposure) does the job require?

• 2- 4 years’ experience in Supply Chain & Logistics
• 2 years’ experience in training/ learning and development
• Experience in facilitating a variety of initiatives beyond technical training would be advantageous

What operational requirements (e.g., working hours & environment) does the job require?

• Ability to work flexible hours within the business requirements is importan
• Ability to work in different temperature-controlled regimes e.g., Cold Chain and Frozens 

Other key requirements

• The deliverables are not limited to the accountabilities specified in the job advert. These key accountabilities highlight the focus areas of the job. Specific and/or additional deliverables can be requested by management. The key responsibilities and accountabilities may change from time to time in response to changes in business strategy, operational requirements, and shift rotation.