Technical Training Manager - Pest Control - Claremont: WC at Rentokil Initial South Africa

KEY WORK OUTPUTS and ACCOUNTABILITY

• Ensure that all mandatory training is delivered in line with existing policies & procedures.
• Constantly review training processes to keep them relevant and in line with developments within the organisation. 
• Ensure a blended approach to learning is maintained covering on-job, classroom and online learning.
• Ensure all training activities are carried out and recorded consistently.
• Arrange and ensure the delivery of classroom and field based training to colleagues.
• Work with the business QA Field Managers to ensure a consistent delivery of all Field and Classroom Training.
• Review and keep training materials up to date and relevant.
• Promote and encourage the use of on-line learning material through our U+ platform.
• Act as and help manage subject matter experts in the development of on-line learning material for our U+ communities.
• Work with awarding bodies to develop accredited qualifications for  colleague grading and development
• Develop and manage a training matrix for the pest business.
• Provide a monthly summary of training activities to report at CVC.
• Support the Head of the Technical Academy in all training and development activities.
• Maintain and manage escalation processes for non-conformance of training
• Be responsible for Area Pay and Grading processing and gateways for Pest

Support duties of these National Clients include:

• Completing administration setup of new locations
• Manage service channel daily (customer portal dashboard)
• daily monitoring of work orders from client
• Daily & monthly invoicing
• Uploading invoices into customer invoicing portal where applicable
• Completing regular weekly & monthly summary reports for client review & discussion on weekly calls
• Account maintenance and customer portal support
• Various other data entry related tasks for Commercial Accounts, including but not limited to the following:
• Distribute weekly state of service reports for District Managers to ensure route completion and invoicing
• Assisting to resolve customer disputes with the accounts receivable team for assigned districts
• Invoicing for all non-National customers weekly
• Data entry of new contracts, new job sales, and product sales into our CRM software. 
• Customer account maintenance. Contact updates, changes to billing, etc..
• Assisting Sales Executives and the operations team with looking up customer info in CRM
• Assemble logbooks (info binders) for customers as required
• Order office supplies and coordinate any office maintenance

QUALIFICATIONS, EXPERIENCE & SKILLS

• In-depth understanding of our Area Service model.
• I.T Literate with good knowledge of Google suite
• Good knowledge & understanding of Company Policies and Procedures
• Understanding and working of our U+ Platform
• Good initiative and judgement skills
• Team player
• Customer Focus: excelling at customer service & able to build rapport
• Communication skills: both verbal and written