Technical Transition Co-ordinator at Sanlam Group

What will you do?

Responsible for providing specialist, high-level technical advice and support for the installing, testing, tuning, optimising, diagnosing problems, repairing, upgrading and maintaining both externally and internally supplied hardware and system software such as operation systems, data management products, office automation products, embedded systems, and other utility enabling software and related equipment.   Responsible for high-level problem resolution of complex problems and system security policy implementation and monitoring.  May maintain an adequate spare parts inventory of systems, subsystems and component parts used in repair work. Prepares progress reports for all work performed.

What will make you successful in this role?

• Perform Release Management (Software, Hardware & Services) Activities and Coordinating with 3rd Party Vendor
• Perform Deployment Management & Coordinating with 3rd Party Vendor
• Perform Change Management Activities, including Logging of changes, Attending Pre- / E- & Weekly CAB
• Assist with Service Asset and Configuration Management Activities and Controls
• Assist with Change impact Evaluation.
• Assist with Major Incident Management
• Assist with Service Validation & Testing
• Assist with Operation Support
• Assist with Event Management Activities
• Assist with Knowledge Management

Qualification

• Grade 12
• IT related Degree or Diploma 
• Minimum of 3 years relevant IT experience.
• ITIL Foundation or/ and Configuration Management Practitioners Certification or/ and Transition Management Practitioner Certification. (Recommended)

Experience:

• Experience in working in a project environment performing a Technical Transition Coordinator role.
• Solid understanding of configuration and deployment tools.
• Solid understanding of SDLC.
• Understand Service Management processes.
• A proven track record of experience in Windows Server 2019

Knowledge and Skills:

• Windows Server 2019
• MSSQL 2019
• Continuous Delivery Toolsets
• Change Management
• Version Management
• Release Management
• Configuration & Deployment Management
• Excellent understanding of ITIL Governance