Mustek Limited is one of the largest assembler and distributors of personal computers and complementary ICT products in South Africa.
The Mustek Limited Group was established in 1987 and also includes Rectron. Mustek Limited combines the best of local assembly capabilities through its Mecer brand, with a multi-national product portfolio via a broad range of...
The Technician is responsible for servicing, testing and repairs of desktops or other related equipment and components depending on the requirements of the position. The technician also provides technical support to customers relevant to the specific area/discipline.
Responsibilities:
Follow the correct test process for all products.
Complete 6 repairs per day according to the specific discipline.
Maintain work rate at above 90% of SLA as per the described SLA for the product (3 business days).
Maintaining a rework rate of below 2% within a 90-day period between barcodes.
Keep the CMDB system up to date at all times and keep all client’s ad jobs updated every 2days.
Requirements
Qualification and Experience:
Matric
CompTIA A+
3years experience in desktops and tablet repairs
Skills and Knowledge:
Quality awareness and customer focus
Knowledge of product specifications
Good understanding of the troubleshooting process
Operating systems
Software types and function applicable to product
Good verbal and written communication skills
Communication skills, with excellent telephone manner and e-mail etiquette
Technical hands-on repair skills in terms of notebooks
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