Technician: Desktops (Midrand) at Mustek Limited

Job Purpose:

• The Technician is responsible for servicing, testing and repairs of desktops or other related equipment and components depending on the requirements of the position. The technician also provides technical support to customers relevant to the specific area/discipline.

Responsibilities:

• Follow the correct test process for all products.
• Complete 6 repairs per day according to the specific discipline.
• Maintain work rate at above 90% of SLA as per the described SLA for the product (3 business days).
• Maintaining a rework rate of below 2% within a 90-day period between barcodes.
• Keep the CMDB system up to date at all times and keep all client’s ad jobs updated every 2days.

Requirements

Qualification and Experience:

• Matric
• CompTIA A+
• 3years experience in desktops and tablet repairs

Skills and Knowledge:

• Quality awareness and customer focus
• Knowledge of product specifications
• Good understanding of the troubleshooting process
• Operating systems
• Software types and function applicable to product
• Good verbal and written communication skills
• Communication skills, with excellent telephone manner and e-mail etiquette
• Technical hands-on repair skills in terms of notebooks
• Tool use proficiency
• Installation of software and operating systems
• Problem solving skills