Technician at Giesecke+Devrient

KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES):

• Maintain customer relationship
• Must be able to adhere to and meet with all customer Service Level agreements
• Handle Inbound Calls to per company policy
• To Repair, Service and Maintain machines at customer sites on a shift availability schedule
• To assist with Troubleshooting and customer Complaints
• Action and close all calls within customer Service Level Agreements and mean time to Respond
• Complete administration within time frames as per policies
• Able to develop and prepare reports providing feedback on service interventions
• Must be able to identify opportunities on improving work processes and recommend appropriate action or solutions
• Manage all allocated inventories (spare parts ect)
• To assist with various projects as directed by management
• To Comply to the Quality Management System

BASIC REQUIREMENTS

• Must be living in or willing to relocate anywhere in the country
• Must be in possession of a reliable vehicle
• Must be in possession of a valid driver’s licence
• Proficient in English, French and Portuguese

ACADEMIC QUALIFICATIONS:

• National Diploma/ B-tech / Degree in Electrical Engineering or Electro-mechanical
• A + and N + Qualification

EXPERIENCE:

• 3 to 4 years electro-mechanical working experience
• Essential to have experience in dealing with customers at multiple levels
• Must be able to work unsupervised and with a sense of urgency

PERSONAL ATTRIBUTES:

• Strong communication and open personality
• Must be able to communicate fluently and write reports in English
• Act with integrity and professionalism;
• Following instructions & procedures;
• Adhering to principles and values;
• Cope with pressure;
• Good administrative skills;
• Be able to work in a team as well as independently;
• Accuracy and attentiveness to detail