Technician: IT & Firewalls - Midrand at Premier FMCG (Pty) Ltd

• This position is responsible for providing Firewall support and IT Technical Support to our end-users.

Qualification Requirements    

• Fortinet NSE 6
• Matric / Grade 12
• MCITP or equivalent

Experience Requirements    

• FMCG environment experience - 2 Years
• Configuring and managing Fortinet firewalls - 3 Years
• Experience in customer service required - 2 Years
• Experience using Microsoft Business Solutions - 5 Years

Key Outputs    

• Firewall Support: Configuring, monitoring, analysing, and resolving issues on Fortinet firewalls.
• Desktop Support: Assisting users with general desktop support and application issues.
• Call Centre Liaison: Handling calls logged at the call centre for that region. Ownership of the call from logging to closure.
• Initial Printer Support: Ensuring that printer issues are not desktop related before escalation.
• Site Server Control and Support: Management and backup of the servers on site.  Initial trouble shooting before escalation.
• Procurement & Supplier liaison: Ordering and configuration of machines through Premier Foods’ central procurement manager.
• Asset Inventory Management: Management of assets including tracking, disposure, control, and Fixed Assets register updates.
• Biometrics support: Initial support of the biometrics systems before escalation.
• Network Management: Ensuring proper business usage of the network.  Logging calls with the cabling supplier for installation as well as break and fix management of network points.
• WAN Management: Ensuring proper business usage of the WAN.  Ensure calls are logged with the network provider for all line issues.
• PABX and TMS Management: Initial support of the onsite PABX and telephone management system before escalation to the PABX provider.
• Active Directory and Exchange control: Managing and creating user accounts and hierarchies in active directory and exchange.
• Monitoring and Measurement reporting: Reporting to the IT manager and Infrastructure manager relevant statistics to ensure proper site IT operation within guidelines.
• Desktop and Server Backup Cont: Ensuring all user documents and server applications are backed up within guidelines defined by the infrastructure manager.

Closing Date    
2023/08/24