Technology - Business Operations Support at PwC South Africa

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.
• As a member of the Global Delivery Enablement team, this role provides day-to-day operational and project support across the Global Enterprise Applications organization.
• The scope of responsibilities may include contract management, supplemental and FTE resource support, meeting planning and preparation, financial reporting, and data analytics.
• Additionally, this role may have ad hoc responsibilities supporting process improvement initiatives and/or other deliverables.

Job Requirements and Preferences: 

Basic Qualifications: 

• Minimum Degree Required: High School Diploma
• Minimum Years of Experience: 2 year(s) of progressive roles performing business operations and/or IT project management. 
• Working hours: Available to work East Coast US hours (or close) at this time. 

Preferred Qualifications: 

• Degree Preferred: Bachelor Degree

Preferred Knowledge/Skills: 

• Demonstrates thorough abilities and/or a proven record of success, including but not limited to the following: 
• Managing multiple complex and diverse assignments to support business IT operations;
• Managing and tracking the contract approval and extension processes with stakeholders and Procurement; 
• Obtainment and organization of supplemental staff documentation, including statements of work and change orders;
• Managing the onboarding/offboarding processes for full-time and supplemental staff and assisting with the staffing process;
• Supporting operational/financial processes; including detailed review and analysis of financial data, overall project financials, fluctuation analysis, collaboration with project leadership, and management of vendor renewals and payments;
• Strong knowledge with spreadsheet management tracking and interpreting data, spreadsheet automation, and creation of pivot tables, formulas, and scripts; ability to identify and implement and opportunities for process efficiencies through automation;
• Assisting with the creation and preparation of presentations and material for large meetings and leadership;
• During stakeholder and team meetings, capturing notes, following up on action items, and preparing status reports;
• Providing support on website creation and management - SharePoint/Google team sites
• Supporting data quality processes for the team;
• Understanding the importance of efficiency, and identifying and proactively suggesting solutions and improvements to business operations processes; 
• Being detail-oriented and having superior organizational skills;
• Demonstrating strong verbal and written communication skills;
• Understanding customer expectations and being responsive to their inquiries;
• Working with minimal guidance, while completing complex ad hoc assignments/projects as assigned by leadership;
• Understanding IT practices, processes and procedures; and,
• Possessing the ability to operate in a fast paced, dynamic organization