Technology Business Partner at Oxford University Press Southern Africa

Principal accountabilities

• Ensure all central processes are embedded with both South Africa and Kenya.
• Key point of contact between all global technology teams and the local businesses.
• Manage the Enterprise Technology Specialist to ensure System Changes, Projects and Support are being managed effectively and reported back to all stakeholders.
• Work with global technology teams to prioritise and deliver changes. Develop requirements with business, assess solutions, and document changes.
• Manage triage and escalation process for issue, development and requests, working with Global Tech teams.
• Ensure Local Budgets are effectively managed forecasts updated and agreed in a timely manner and that cost saving targets are met or exceeded.
• Work with the business to identify and implement opportunities for innovation and continuous improvement, to improve business effectiveness, and user experience, working towards aligning systems across OUP.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field
• Experience in the delivery of all IT Services needed to run business, including Infrastructure, End User Services & Enterprise Applications
• Minimum of 5 years of experience in IT management, with a proven track record of success
• Strong understanding of networking, server infrastructure, cloud technologies, and IT security
• IT certifications (e.g., ITIL, PMP, CISSP, or vendor-specific certifications) advantageous
• Leading cross-functional teams in a global environment with multiple executive stakeholders
• Strategy planning, enterprise portfolio development and management
• Shaping, advising on, and realizing benefits of global transformation programmes
• A proven ability to deliver business benefits through projects/ programmes and a strong track record of embedding change in an effective manner
• Experienced delivery, tracking and reporting to senior executives’ complex delivery portfolio