Technology/Domain Specialist I at Nedbank

Job Purpose

• To actively own and participate in the overall evolution of the Technology or Domain asset while influencing and maintaining the health of the asset. Play a leadership role on the associated COE’s

Job Responsibilities

• For a specific domain or technology : Provide guidance to stakeholders in terms of expertise and experience
• Support & Maintenance of Automation assets including Blue Prism, Power Platform.
• Drive adoption of Technologies
• Involvement in POT/POC, evaluation of new technologies
• Ensure CoE governance and Standards are applied and maintained
• Guide and practice code design, analysis and integration to ensure effective application of technology
• Conduct Technology reviews of code and design for quality assurance
• Contribute to asset health
• Adhere to and contribute to defining patterns / practices/standards in application of technology or domain
• Participate in Code Branching and Merging
• Play and advisory role to Engineering leads
• Collaboration with domain architects and technical consultants ito technology and /or domain roadmaps
• Work within governance and compliance frameworks of the organisation
• Contribute into detailed Technical roadmaps in context of the organisation architecture and interdependent technologies
• Contribute into the planning and implement agreed technical roadmaps
• Conduct research and development experimentation to test thinking regarding technology or domain applicability
• Ensure an understanding of technology or domain requirements, performance integrations and optimisation as positioned in organisation
• Assist with and apply troubleshooting to resolve issues
• Evaluate and influence technology decisions
• Mitigate risk by evaluating  risks and impacts on  technology or domain
• Update the asset knowledge base
• Provide coaching, mentoring and upskilling of others within area of expertise
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Conduct self development both by mentoring others and being mentored

Technical Skills
Robotic Process Automation (RPA) Expertise

• Advanced proficiency in Blue Prism: process design, object development, control room operations.
• Experience with Power Automate (cloud and desktop flows).
• Familiarity with UiPath or Automation Anywhere is a plus.

Power Platform Proficiency

• Power Apps: building canvas and model-driven apps.
• Power BI: data modeling, DAX, and dashboard creation.
• Power Virtual Agents: chatbot development and integration.
• Dataverse and connectors: understanding of data architecture and integration.

Agentic AI & Intelligent Automation

• Understanding of agentic AI concepts: autonomous task execution, goal-oriented agents, and LLM integration
• Experience with AI Builder, Azure OpenAI, or custom GPT-based agents.
• Knowledge of prompt engineering, orchestration frameworks, and AI governance.

Integration & Development

• REST APIs, webhooks, and custom connectors.
• Scripting: Python, JavaScript, or C# for extending automation capabilities.
• Familiarity with Azure services (Logic Apps, Functions, Cognitive Services).

Technical Knowledge

• AI (GenAI, Chatbot, NLP, Agentic Agents)
• Automation (RPA & Attended)
• Infrastructure Support & Management (ITIL)
• Cloud Technologies

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Technology Environment

• Cloud & On-Premise Hybrid Support
• Microsoft Azure: Core platform for Power Platform, AI services, and integration.
• On-premise servers (if legacy systems or Blue Prism runtime resources are hosted locally)
• Virtual Machines or containers for bot hosting and scalability.

Automation Tools

• Blue Prism
• Power Platform
• Power Automate (Cloud and Desktop)
• Power Apps
• Power BI
• Copilot
• AI Builder and Azure OpenAI (Foundry) for intelligent automation and agentic AI capabilities

AI & Agentic Capabilities

• Azure OpenAI Service or OpenAI API access for LLM integration
• Azure Cognitive Services (e.g., Form Recognizer, Language Understanding, Computer Vision
• Orchestration tools like Microsoft Copilot Studio or custom agent frameworks (e.g., LangChain, Semantic Kernel).

Integration & Connectivity

• API Management: Azure API Management or custom gateways.
• Data Gateways: On-premises data gateway for Power Platform to access internal systems.
• Custom Connectors: For integrating with third-party or legacy systems.
• Message Queues: Azure Service Bus, RabbitMQ, or Kafka for event-driven automation.

Security & Governance

• Azure Active Directory (AAD) for identity and access management
• Role-Based Access Control (RBAC) for automation tools and environments
• Data Loss Prevention (DLP) policies for Power Platform
• Audit logging and monitoring (e.g., Azure Monitor, Application Insights)
• Secure credential vaults (e.g., CyberArk, Azure Key Vault)

Development & DevOps

• Source Control: GitHub, Azure DevOps, or Bitbucket.
• CI/CD Pipelines: For Power Platform and Blue Prism deployments
• Testing Frameworks: Automated testing for bots and apps
• Documentation Tools: Confluence, SharePoint, or Git-based wikis

Preferred Certifications

• Certificate in relevant Technology or Domain

Minimum Experience Level

• Min 5 IT Experience  with 3 years in relevant technology or domain

Technical / Professional Knowledge

• Asset management
• IT Assets management processes
• Data Warehousing
• Information Technology (IT) Architecture

Behavioural Competencies

• Decision Making
• Courage
• Stress Tolerance
• Quality Orientation
• Technical/Professional Knowledge and Skills
• Emotional Intelligence Essentials
• Resolving Conflict

Deadline:20th June,2025