Technology Solutions Manager at Empact Group

Purpose of the role:

• We are seeking a dynamic Technology Solutions Manager to lead the end-to-end technology strategy within our Facilities Management (FM) environment. This pivotal role oversees the planning, implementation, integration, and optimisation of all digital tools from CAFM/IWMS platforms and BMS systems to IoT and automation solutions. The ideal candidate will elevate service delivery, enhance operational efficiency, and drive data-led decision making across the FM portfolio.

Education and experience required:

• Diploma or Degree in:
• Information Technology
• Computer Science
• Engineering (Electrical / Mechanical / Industrial)
• Facilities Management with strong IT exposure
• 3–5+ years’ experience in FM technology, IT service delivery, or digital system implementation.
• Experience with CAFM/CMMS platforms is essential.
• Strong analytics exposure (Power BI, Tableau, or similar).
• Proven experience implementing CAFM/IWMS or large-scale technology solutions.

Key Areas of Responsibility:

Technology Strategy & Innovation

• Develop and execute the FM technology roadmap (CAFM, IoT, mobility tools, automation, dashboards, etc.).
• Identify technology gaps and recommend modern, cost-effective solutions.
• Lead digital transformation initiatives across the FM division.
• Stay ahead of global FM tech trends and introduce innovative solutions.
• Leverage IoT, AI, automation, and mobility platforms to elevate FM operations.

Systems Implementation & Management

• Manage deployment, configuration, and optimisation of CAFM/CMMS platforms.
• Oversee IoT sensors, BMS integrations, mobile workforce apps, and asset tracking tools.
• Lead upgrades, migrations, testing, and user acceptance processes.
• Ensure seamless integration across BMS, helpdesk, and smart building systems.

Data, Reporting & Analytics

• Develop and manage performance dashboards for SLAs, KPIs, asset performance, and energy consumption.
• Ensure data integrity, accuracy, and compliance.
• Analyse system data to support predictive maintenance and operational improvements.
• Partner with operations teams to convert insights into actionable outcomes.

Stakeholder & Vendor Management

• Support cross-functional teams (operations, finance, projects, SHEQ, HR) with all tech-related needs.
• Engage with clients to understand requirements and deliver digital solutions.
• Manage technology vendors, service providers, and integration partners.
• Lead RFP development, vendor evaluation, and procurement processes.
• Provide ongoing user training and system support.

User Support & Training

• Design and deliver training programs for FM system users.
• Provide technical support and troubleshoot system issues.
• Drive user adoption and manage change for new digital tools.

Governance, Compliance & Security

• Ensure adherence to IT governance, cybersecurity standards, and data privacy regulations.
• Implement digital asset lifecycle management best practices.
• Maintain system documentation, processes, and SOPs.
• Manage asset registers and monitor digital tool movement.

Continuous Improvement

• Track system performance and recommend optimisation opportunities.
• Benchmark FM technology trends to enhance efficiency and client satisfaction.
• Support sustainability initiatives through smart building and energy management technologies.