Technology Support Technician (Level 1) at Senwes

Provide technology support technician peer support.

• Support peers to drive the installation, configuration, identification, analysis and possible remediation of technology defects at an infrastructure level in order to sustain optimal availability and reliability of technology functionality critical to business operations.

Ensure governance and compliance of service outcomes.

• Define, document, review and execution of standards and procedures aligned to management and enterprise operating standards. 

Perform technology component installations and/or configuration.

• Provide end-to-end management, coordination and execution of defined and scheduled activities driving the realisation of outcomes defined, prioritised and agreed through formal customer requirement definition and prioritisation processes.

Conduct maintenance and fault resolution of installed and/or configured technology components.

• Perform ongoing maintenance of installed technology components and the diagnosis and resolution of identified and formally recorded faults.

Requirements

• Qualifications: At least 1 years’ relevant experience. Candidates who have experience in installing, configuring and maintaining CCTV cameras and alarms will receive preference.
• Requirements (South Africa): National Senior Certificate and Microsoft MCSE Training (A+, N+ with Application and/or Technology Support General Expertise will receive preference).