Tele-Salesman at Motus Aftermarket Parts

Job Description
Midas Retail Menlyn is searching for a customer centric Tele-Salesman candidate to join the call centre at Midas Menlyn Head Office in Pretoria. The incumbent will enhance the branch sales and ensure that the branch sales growth objectives are always achieved. Furthermore, the Sales Representative will need to grow new business and provide after-sales service to existing customers.

Specific Role Responsibilities
Key Performance Indicators will include, but not limited to;

• Acts as the first point of contact with the customer, portraying professionalism and confidence that delivers the ultimate in customer service.
• Receive inbound customer sales inquiries.
• Provide support and pricing details in response to inbound enquiries.
• Identify sales leads and escalate them to external sales staff.
• Process sales orders.
• Ensure customer satisfaction through great service.
• Provide quotations, product, and service information.
• Increase profitability and maintain sales targets.
• Promote the features and benefits of the company’s products / services.
• Receive, manage, or escalate customer complaints related to the sale of products and services.
• Provide administrative support to produce RFIs, RFPs, RFQs and other sales related documents.

Qualifications and Experience

• Matric
• At least 3-5 years’ experience as telesales or sales representative in the automotive industry.
• Extensive experience in a telesales/call centre environment dealing with customer needs.
• Telephone etiquette and professionalism.
• Manage high volume in-bound calls.
• Respond to all telephonic enquiries timeously and always maintain great levels of customer satisfaction.
• Technical/Mechanical automotive background – Desirable.
• Product Knowledge.
• Should be able to carry out his/her responsibilities with little supervision.

Skills and Personal Attributes

• Be a good planner and time manager.
• Understanding and ability to communicate effectively and conduct business in an appropriate professional business manner. 
• Ability to work with management effectively and cooperatively.
• Honest and show integrity.