Telemarketing Agent- homechoice (Southern Suburbs (Cape)) at HomeChoice Holdings Limited

Description

What you will love doing in this role

• Meeting sales objectives and revenue targets
• Ensure that the agreed sales and revenue targets are achieved in line with business requirements
• Meet operational and quality efficiencies
• Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
• Provide an exceptional customer experience
• Accurate capturing of customer information
• Present, promote, and sell products/services in accordance with agreed processes and procedures
• Ensure a professional, polite, and efficient service is offered by acting as an ambassador
• Adaptable with the ability to respond positively to working within a pressurized environment
• Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
• Present products to potential customers who meet qualifying criteria

Requirements

What you’ll need to do this role

• Matric / Grade 12 (Required)
• Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre (Required)
• Must be computer literate (Email, Internet, Word, and Excel)
• Excellent communication skills (verbal and written)
• Excellent telephone etiquette
• Sound understanding of a dialler system and functions
• Target-driven with the ability to sustain high-performance consistently
• A clear understanding of a contact centre environment
• A sound understanding of contact centre metrics and how these are used to review performance to achieve the right results.

Benefits

• Basic + uncapped commission
• Spectacular incentive drives
• Creative agile work environment
• Provident fund
• Café and lounge area
• Staff restaurant with a variety of healthy meal options

Hours of and place of work

Early shift 

• Monday to Thursday - 08h:00 - 17h:00
• Friday - 08h:00- 15h:00
• 2 Saturdays per month 09h:00 - 13h:30
• Based in Wynberg

Late shift 

• Monday to Thursday - 09h:30 - 19h:00
• Friday 08h:00 – 15h:00
• No Saturdays
• Transport provided for late shifts in surrounding areas 
• Based in Wynberg

Behaviours we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun