Telematics Risk and Client Service Consultant | George, WC | On-site at Badger Holdings (Pty) Ltd

What you’ll be doing

• You’ll work closely with telematics data and customer information to identify high-risk driving behaviour, investigate unusual trends, and support customers through important moments like FNOL (First Notification of Loss) events and claims registration.

Your day-to-day will include:

• Reviewing telematics data and identifying risk indicators
• Contacting customers to discuss findings and assist with claims-related queries
• Investigating potential fraud, business use, and other high-risk cases
• Preparing accurate reports and tracking trends and outcomes
• Supporting internal teams with telematics insights and system updates
• Assisting with training and improvements on the TRACE portal
• Logging and documenting system bugs and process updates

What you’ll need

• Matric
• Strong customer service and communication skills
• Basic Microsoft Office skills (Excel, Word, PowerPoint)
• Good attention to detail and reporting accuracy

Nice-to-have qualifications:

• A diploma or certificate in Insurance, risk management, business administration, analytics, or a related field.
• RE5 or FAIS-related certifications
• Experience in fraud investigations, reporting, or customer service environments
• Advanced Excel or reporting skills