Telesales Advisor at BSI

• Spend the day on the phone making outgoing calls and sending emails
• Describe the product benefits and any special offers to potential clients
• Give advice about how these may benefit customers personally
• Persuade customers to attend one of our training courses
• Manage your sales process on the CRM
• Generating and Qualify leads
• Managing, tracking and following up on leads by calling them

Candidate Specifications

• Grade 12 Certificate
• Proven experience in a sales or customer service role
• Excellent communication and listening skills
• A polite, confident and friendly manner
• Confidence using computers
• To enjoy working with customers and building relationships
• Patience, persistence and persuasiveness
• Flexibility and quick thinking
• Perseverance and the ability to handle customer rejection.
• To be well-organized and thorough, even under pressure.
• To enjoy working within a target-driven team environment
• To understand and comply with the main KPI’s required for telesales

Competences

• Key Performance Indicators:
• Average calls per day
• Achieving weekly, monthly, quarterly, and yearly sales and revenue targets
• Keeping CRM (SFDC) up to date and client records accurate
• Networking with key accounts
• Self-Generating Leads