Telesales and Sales Support at Fourier Recruitment

Description

• Engage with prospects and customers to grow sales.
• Addresses customer inquiries and resolves issues.
• Identify and qualifies potential sales leads.
• Accurately prepare sales reports.
• Maintain and update customer information.
• Handle customer inquiries, provide information, and resolve issues in a timely manner.
• Conduct follow-up calls and emails to ensure customer satisfaction and gather feedback.
• Assist with processing sales orders, ensuring accuracy and completeness.
• Monitor inventory levels and coordinate with the product managers issues with product availability.
• Report potential leads and opportunities.
• Provide technical support for customers and any troubleshooting issues.
• Support ongoing training initiatives to enhance your skills and knowledge.
• Work closely with other departments, such as marketing, finance, and warehouse to ensure seamless operations.
• Provide general support to the sales team, helping with ad-hoc tasks and projects as needed.

Minimum Requirements

• Grade 12 certificate
• Minimum of 2 years’ proven experience in a similar role
• Knowledge of Dynamics 365 will be advantageous
• Proficiency in Microsoft Office Suite e.g. Word, Excel
• Target driven: Exceed daily, weekly and monthly sales quotas.
• Strong organizational and multitasking abilities to manage various tasks and priorities effectively.
• Excellent verbal and written communication skills to interact with customers and internal teams.
• High level of accuracy and attention to detail in handling data and documentation.
• Proficiency in technical nature of the products.
• Strong customer service skills to handle inquiries and resolve issues effectively.
• Effective time management skills to meet deadlines and manage workload efficiently.
• Ability to work collaboratively within a team and support colleagues in achieving common goals.