Telesales Consultant at Discovery Limited

Key Purpose

• Identify and sell the appropriate Value Added and Ancillary Products (VAPS) from Discovery Insure to its customers.

Areas of responsibility may include but are not limited to

• Selling and upselling short-term insurance Value-added and Ancillary products for Discovery Insure
• Meeting sales targets and exceeding targets
• Capturing and activating VAPS sales accurately and timeously
• Maintaining accurate details and statistics of all sales

Personal attributes and skills

• Takes initiatives and work under own direction
• Strong negotiating and selling skills
• Not buckling under pressure and be very target driven.
• Adapts to the team and works well in a team environment
• Easily establishes good relationships with people
• Writes and speaks fluently, clearly, correctly and convincingly
• Expresses opinions, information and key points of argument clearly and avoids unnecessary use of jargon or complicated language
• Develop job, product knowledge and expertise through continuous professional development
• Produce a range of solutions to problems
• Manages time effectively and works strategically to realize individual and organisational goals
• Focus on customer needs and satisfaction
• Follow policies and procedures
• Work productively in a pressurized environment

Education and Experience

Education:

• Matric (Essential)
• FAIS Credits - full qualification (Essential)
• RE 5 qualification (Essential)
• Class of business certificate (Essential)
• Continuous Professional Development (CPD) certificate (Essential)
• Degree (Advantageous)

Minimum Experience:  

• 1- 2 year’s call centre sales experience in short term insurance Value-added and Ancillary products (Essential)