Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
Key Purpose
- The key purpose is to support the risk management function in the Life and Invest business by delivering against and facilitating the risk management programme and activities.
Areas of responsibility may include but not limited to
- Consistent, on time delivery of the risk reporting requirements for the Life and Invest business
- Stakeholder management - ensuring the accurate reporting of risk exposures within the various business functional units through regular formal engagement with management.
- Managing the risk profiles of the Life and Invest businesses to ensure the information on the profiles is up-to-date, relevant and an accurate representation of the business environment.
- Performing risk assessments as required by the risk management plan.
- Supporting the Head of Risk in delivering on the Risk Management plan for the Life licence businesses.
- Providing technical risk management support in business meetings, and risk reviews.
- Promoting a strong risk management culture within the business through engagement, challenge of risk information.
- Supporting and guiding junior staff.
Education and Experience
Essential:
- Matric
- BCom, BSc (Risk Management or Finance) from an accredited institution
- 5 years’ work experience in a risk management or related position.
Advantageous:
- Risk Management degree
- 7 years’ work experience as a Risk Analyst, Auditor, or Compliance Analyst.
Technical Skills and Knowledge
Essential:
- Understanding of relevant regulations and compliance requirements applicable to the SA financial sector
- Strong analytical and communication skills
- Ability to manage projects related to risk assessment, mitigation, and compliance
Advantageous:
- Familiarity with risk management frameworks such as COSO, ISO 31000, or NIST.
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Key purpose
- As the Head of Strategic Projects at Discovery Connect, you will be responsible for operational implementation and excellence of all Discovery Connect’s Strategic Growth objectives.
- You will be required to deliver business value and address meaningful business problems and opportunities.
- This includes the ideation implementation of innovative ways to deliver on key business goals.
- Develop and maintain Commercial relationships with key lead generation sources for the Connect business.
- Reporting and tracking of initiatives to ensure accountability to Discovery Businesses
Areas of responsibility may include but not limited to:
- Stakeholder management and engagement - collaboration with key stakeholders, such as but not limited to, Commercial partners, Discovery Connect, Sales and Distribution, Vitality Servicing, Health Admin and Billing, Marketing and other product houses and teams where necessary.
- Provide SME input and steer on projects linked to Discovery Connect’s Objective items under the Growth stream and ensure action items are monitored with upward feedback to key stakeholders.
- Define different solutions to implement the new initiative to improve Discovery Connect Sales and operational excellence.
- Liaise with relevant stakeholders to decide on the best solution operational process.
- Compile and present the Change Initiation documents where required.
- Define the business requirement, review/update the business case and requirement specification document linked to the project.
- Review the proposed system solution and define change management solution to implement system solution.
- Measure the effectiveness of the solution.
- Report on progress of initiatives
- Ensure operational areas are furnished with reporting to monitor performance and suggest operational changes where appropriate.
Personal attributes and skills
- Ability to make prompt, clear decisions, which may involve tough choices and considered risks.
- Exceptional interpersonal and networking skills at different levels.
- Strong analytical ability with numerical and qualitative data.
- Strong presentation and PowerPoint skills.
- Strong verbal communication skills.
- Decision-maker with a solution-oriented approach that is able to identify, drive, and implement effective decisions.
- Dynamic, strategically minded visionary who adapts to changing circumstances.
- Identifies opportunities for continuous improvement in the organization.
- Previous experience with Discovery products (advantageous)
Education & Experience
- Analytical tertiary education background B Comm or BSc preferably at post-graduate level.
- Management consulting experience advantageous
- Product owner experience advantageous
- Proven track record in business analysis and/or operations management
- Experience in Discovery's or processes and products preferable
- At least two year management experience advantageous
- Interpersonal relationship skills
- Proven experience of successful implementation of business process change projects
- Understanding of corporate organizations
- Understanding of Business Processes
- MS Office including strong PowerPoint skills.
- Understanding of data and statistics
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Key Purpose
- Understanding the technical requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the technical requirements. Interfacing between the Systems Architect, client (where relevant) and the development team with regards to the technical, business and functional requirements. Ensuring that the technical and/or the business requirements are delivered in the implemented solution. Working with multiple systems and business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients, and acting as consultant on the application.
Areas of responsibility may include but not limited to
Business Case
- Assist the Systems Architect and/or business to articulate the benefits they wish to realize with the solution. Facilitating the development of a Technical Design or Business Case.
Agile Methodology
- Design and validate the functional solution using Agile Methodology.
- This involves interpreting the product / technical requirements into Agile Epics and Stories
- Plan Agile Sprints and Stories for the Sprint
- Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered.
- Identify a set of stakeholders that need to be involved in creating and validating the Agile Story Board by interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Snr BA).
- Design a set of test cases/scripts, test scenario's and test data sets to accompany the Agile Story Board
- Validate the Agile Epics and Test Basket with the identified stakeholders and obtain sign-off.
Release Notes & Training Material
- Update and publish release notes related to the current system changes implemented, and notify impacted parties. Maintain and update the Agile Story Board (Epics and Stories) with any added content.
Personal Attributes and Skills
Behavioral Skills
- Ability to handle high pressured situations
- Ability to manage expectations
- Strong problem solving skills
- Good analytical skills
- An enquiring mind
- Attention to detail and tenacity
- Time management and prioritization
- Creative
- Learning orientation
- Negotiation skills
Technical Skills
- Agile Methodology
- Project Management
- Proficiency with SQL queries
- Business Writing Skills
- Presentation and Facilitation Skills
- Solution Architecture
- Process Mapping
- Entity Diagram mapping
- Software testing pack design, functional testing
- Understanding of common software failures and faults
- Knowledge of the domain (highly desirable)
- Experience in a variety of testing efforts (desirable)
- Data Analysis
- Understanding of how Data warehouses work (desirable)
Education and Experience
Minimum
- Informatics or other relevant degree
- 3 year Business Analyst experience
- Agile Methodology Awareness /Experience (desirable)Certification
Advantageous
- 1 year User Interface analyst experience
- 1 year Software Development experience
- Honours degree
Methodologies
Tools
- Enterprise Architect
- Visio
- SoapUI (SOAP) / REST client (JSON)
- Atlassian tool suite (Jira, Confluence)
- SQL
- ORACLE
Processes
- ITIL (Incident, Release, Problem Management)
Technologies
- SQL (Oracle and IBM Netezza)
- UML
- XML
- JSON
Other
- Software architecture
- JAD sessions
- Data modelling techniques
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Key Purpose
- Identify and sell the appropriate Value Added and Ancillary Products (VAPS) from Discovery Insure to its customers.
Areas of responsibility may include but are not limited to
- Selling and upselling short-term insurance Value-added and Ancillary products for Discovery Insure
- Meeting sales targets and exceeding targets
- Capturing and activating VAPS sales accurately and timeously
- Maintaining accurate details and statistics of all sales
Personal attributes and skills
- Takes initiatives and work under own direction
- Strong negotiating and selling skills
- Not buckling under pressure and be very target driven.
- Adapts to the team and works well in a team environment
- Easily establishes good relationships with people
- Writes and speaks fluently, clearly, correctly and convincingly
- Expresses opinions, information and key points of argument clearly and avoids unnecessary use of jargon or complicated language
- Develop job, product knowledge and expertise through continuous professional development
- Produce a range of solutions to problems
- Manages time effectively and works strategically to realize individual and organisational goals
- Focus on customer needs and satisfaction
- Follow policies and procedures
- Work productively in a pressurized environment
Education and Experience
Education:
- Matric (Essential)
- FAIS Credits - full qualification (Essential)
- RE 5 qualification (Essential)
- Class of business certificate (Essential)
- Continuous Professional Development (CPD) certificate (Essential)
- Degree (Advantageous)
Minimum Experience:
- 1- 2 year’s call centre sales experience in short term insurance Value-added and Ancillary products (Essential)
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Job Description
- Supporting the risk management function in the Discovery Connect Distribution Services business by delivering against and facilitating the risk management programme and activities.
Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:
- Create risk reports and ensure consistent delivery of the risk reporting requirements for the Discovery Connect business
- Stakeholder management - ensuring the accurate reporting of risk exposures within the various business functional units through regular formal engagement with management.
- Embedding and implementation of the ERM Policies, Frameworks, Standards and Guidelines into the business and ensuring that requirements are met.
- Ensure that risk management activities required by the business and other Group Wide Policies, Frameworks and Standards are performed and delivered on.
- Ensure risk and controls assessments are performed on risks identified / reported
- Monitor and report all material risks and risk information is reported to the relevant Excos/Committees/Management forums/ stakeholders.
- Risk Exco’s: Draft risk report for the Risk Exco, facilitate and manage the process of reviewing the risk information with relevant stakeholders such as the CEO of the Business and 2nd line risk management function, prepare Risk Exco pack along with minutes and Agenda items.
- Attestations: Perform and facilitate the process on completion of attestations when required
- Ensure follow ups with management/relevant stakeholders where required, such as open action plans, breached KRIs, risk incidents, risks are performed, and risks are reassessed where required
- Develop, monitor and report on key risk indicators on a regular basis.
- Ensure that risk events are reported on and provide a detailed analysis of the event including the qualitative and quantitative impact.
- Manage and maintain the risk profiles of the Discovery Connect businesses to ensure the information on the profiles are up-to-date, relevant and an accurate representation of the business environment. This includes that management and maintenance of the risk information on the risk management system
- Performing risk assessments as required by the risk management plan.
- Support and assist the Head of Operations in drafting, implementing and delivering of the Risk Management plan for Discovery Connect licence business.
- Providing technical risk management support in business meetings, and risk reviews.
- Promote a strong risk management culture within the business through engagement, challenge of risk information.
- Supporting and guiding staff.
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
- Ensures accountability
- Manages complexity
- Resilient
- Values differences
- Business insight
- treat others with care, dignity and respect
- build an environment for optimal performance
- have a bias for action
- Drives Results
- Problem Solver
Qualification & Experience
Essential
- Matric
- Qualification - BCom, BSc (Risk Management or Finance)
- At least 5 – 8 years Operational Risk Management, Insurance/Financial Risk Management.
Method of Application
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