Telesales at Puratos

POSITION OVERVIEW

• Liaising with all customers, must drive to achieve sales against budget, manage and execute all sales plans against business strategy.

KEY ACCOUNTABILITIES

• Product knowledge of bakery, patissirie and chocolate industry.
• Follow a daily customer calling cycle to obtain, capture, process and follow-up on orders.
• Prepare and control quotation and follow-up therefore.
• Ensure customer data and contract pricing are kept updated.
• Assist customers with queries.
• Coordinate with other departments for the orders processing, information processing and requests from customers. 
• Other tasks assigned by Manager.

JOB MINIMUM REQUIREMENTS

• Matric (Grade 12) and a National Diploma in Sales/Marketing or Food Science
• Experience:  3-5 years in Sales and Bakery sector; B2B is preferable; Food sector (FMCG Market) is preferable
• Languages: English is a prerequisite
• Computer literacy: Office computer (Outlook, PowerPoint, Excel, Word)
• Other expertise: Business & result driven, presentation skill, strong interpersonal skills: establishes easily contacts, sales and negotiation skills, team player.

REQUIRED COMPETENCIES

• Collaborating Effectively:  Ability to think and act as one team in a spirit of trust and respect. Being open to different ideas. Building formal and informal relationship networks.
• Communicating Effectively: Developing and delivering communications in diverse modes that generate a clear understanding of the unique needs of different audiences.
• Driving Performance: Showing ambition and going the extra mile in achieving expected results. Driving sustainable operational excellence through diligent planning, prioritization, monitoring & effective use of resources.
• Improving Continuously: Being passionate about achieving high quality standards for oneself and the organization. Constantly looking for and taking advantage of improvement opportunities
• Managing Customer Needs: Being able and eager to find out what the internal or external customer wants and needs and to act accordingly. Making the life of the customer easier. Fostering a customer centric culture.
• Ethical, honest and utmost integrity - sharing Puratos values.