Current Vacancies at Vodafone Global Enterprise

Role Purpose/Business Unit:

• The Senior Consultant: Managed Services - Experience Centre provides dedicated end-to-end support to Business and Corporate customers through a one-stop-shop service model.
• As the primary point of contact, the role is responsible for managing customer queries, service requests and escalations, ensuring a seamless customer experience and timely resolution of issues.
• The incumbent builds strong customer relationships, delivers exceptional service and works closely with internal teams to meet customer needs. Through proactive support and effective account management, the role contributes to customer satisfaction, retention and overall business growth.

Your responsibilities will include:

Customer Support & Service Management

• Act as the primary point of contact for allocated Business and Corporate customers.
• Receive, analyse and resolve customer support requests within agreed service levels.
• Determine the most appropriate solutions to customer queries and implement them effectively.
• Provide end-to-end support for assigned customer accounts.
• Ensure all customer requests are tracked, managed and resolved through to completion.
• Close the loop on all customer-specific support requests and provide feedback to stakeholders.

Customer Relationship Management

• Build and maintain strong one-on-one relationships with customer administrators and key stakeholders.
• Deliver a high level of customer service to enhance customer satisfaction and loyalty.
• Proactively identify customer needs and recommend suitable services and solutions.
• Drive customer retention through effective management of customer concerns and service requests.

Retention & Revenue Management

• Negotiate upgrades, retentions and service-related solutions in line with company policies and procedures.
• Support customer retention initiatives by managing upgrades, cancellations and churn reduction activities.
• Ensure strategic targets relating to customer retention and service performance are achieved.

Reporting & Analysis

• Compile and distribute monthly reports covering tariff optimisation, upgrades, churn management, customer issues and solutions, and service performance.
• Analyse trends and identify opportunities for service improvement and customer value enhancement.

Service Level & Performance Management

• Monitor and manage customer-specific Service Level Agreements (SLAs).
• Ensure all internal and external stakeholders adhere to agreed service commitments.
• Escalate service delivery concerns where necessary and drive resolution.
• Monitor retention, upgrade and cancellation targets, call centre service levels, Customer Delight Index (CDI) and Net Promoter Score (NPS).

The ideal candidate for this role will have:

• Matric / Grade 12 or NQF equivalent (Essential).
• 3-year Diploma or Degree in Business Management, Administration or a related field (Essential).
• 1-2 years' experience within the telecommunications industry in a customer service environment supporting Business or Corporate clients (Essential).
• Knowledge of telecommunications products and data applications (Essential).
• 6 months' account management or customer support experience (Advantageous).

OR

• Matric / Grade 12 or NQF equivalent (Essential).
• 2-5 years' experience within the telecommunications industry in a customer service environment supporting Business or Corporate clients (Essential).
• Knowledge of telecommunications products and data applications (Essential).
• 6 months account management or customer support experience (Advantageous).

Core competencies, knowledge, and experience:

• Customer Service Management
• Corporate Client Relationship Management
• Telecommunications Products and Services
• Time Management and Prioritisation
• Service Level Management
• Reporting and Trend Analysis
• Problem Solving and Escalation Management

Behavioural Competencies

• Customer Centricity
• Accountability
• Resilience
• Adaptability
• Collaboration
• Results Driven
• Initiative
• Professionalism
• Strong Relationship-Building Skills

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 08 October 2026. 

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Role Purpose/Business Unit:

• Actuarial: To provide actuarial support to the Head of Actuarial on all matters relating to life insurance reporting, pricing and capital management;
• This role is critical to ensuring compliance with all regulatory reporting requirements, thereby mitigating the risk of regulatory penalties, sanctions, or licence suspension. 
• In addition, the role plays a key part in supporting business growth through the pricing, development, and ongoing management of profitable products that drive revenue generation and sustainable earnings growth.

Your responsibilities will include:

Financial Reporting 

• Monthly and annual liability valuations are required for the life insurance portfolios, including typical IBNR and DCF techniques for the valuation of actuarial liabilities under IFRS 17.  
• The candidate will also be responsible for the development and maintenance of all valuation models; Value of New Business calculation and reporting; and for producing cash flow projections for budgeting purposes. Additionally, the candidate will be expected to oversee and/or review the work of junior analysts when performing monthly management reporting.

Product Development

• The candidate will assist with pricing and product development of life products in a competitive, profitable and sustainable manner, working closely with Vodacom’s chosen partners.
• Regular competitor analysis is required to ensure products remain competitive.  The candidate will also assist with product management, including ensuring that policy documents, marketing material, training guides and sales scripts are true to the original product design and specifications.

Capital Management 

• Regular capital calculations are required across both licences to understand solvency measures at any point in time. The candidate will assist with the compilation of various statutory returns. 

Solvency Assessment Management

• The candidate will take ownership of the actuarial models used to calculate the solvency capital requirements under the SAM regime. 

Experience Investigations

• Detailed data analysis will be performed to provide business intelligence in order to enhance decision making and to serve as input into valuation assumption setting. 

The ideal candidate for this role will have:

• Mathematical, Statistical or Actuarial degree
• 5-7 years of experience in the financial services industry, with a focus on life insurance reporting
• Experience overseeing the work of junior analysts would be advantageous
• Sound numerical, analytical and problem-solving skills
• Highly energetic, innovative and pro-active individual, with the ability to work independently and as a member of a team.

Core competencies, knowledge and experience:

• Experience in an actuarial reporting role is essential
• Analytical problem-solving skills.
• Good business acumen and understanding of the role of the capability in contributing to business value
• Comfortable with a range of Actuarial valuation techniques
• Ability to function with a high degree of autonomy
• Strong time-management skills, with the ability to juggle multiple priorities 
• Excellent relationship building and influencing skills, with the ability to oversee the work of junior analysts
• Customer-centric focus, with an entrepreneurial and ROI mindset 

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 06 October 2026.

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Role Purpose/Business Unit:

• The main purpose of this position within the Mass and Multi-channel Support Management team is to ensure that, as Vodacom, we deliver an excellent customer experience as well as drive innovation and transformation of legacy processes and activities.
• You are accountable for identifying, validating, designing, facilitating the implementation, and tracking the delivery of improvement initiatives for your functional area to support the “Ask Once” ambition strategy.

Your responsibilities will include:

Technology and Operational Support

• Document, manage and maintain business requirements that support Customer Operations, Digital and Technology initiatives.
• Evaluate, test and assist with implementing business and technology solutions on behalf of Customer Operations that enhance customer experience, operational efficiency and employee effectiveness.
• Coordinate operational readiness, user acceptance testing and implementation activities for new products, processes and system enhancements.
• Monitor post-implementation performance, analyse root causes and drive resolution of operational and system-related issues.
• Act as the liaison between business and technology teams, ensuring customer-facing systems and tools effectively support frontline and back-office operations.

Innovation and Transformation

• Identify opportunities for innovation and transformation, i.e., Chatbot, Automation, AI.
• Drive the delivery of innovation and automation initiatives with supporting departments to improve operational efficiency and effectiveness, fostering a culture of continuous improvement.
• Promote and ensure the adoption and effective utilisation of new technologies and processes within CBU Operations to enhance productivity and performance.
• Align with the agile cadence of supporting departments across Multi-Channel Support (CIC) to improve collaboration, flexibility, and initiative delivery.
• Ensure a pipeline for initiatives to drive innovation.

Customer Experience Management

• Assist in coordinating activities associated with all new products, processes, and procedures to ensure that they are integrated into the outsourced operation.
• Create alignment of customer journeys between Frontline and Back Office to ensure end-to-end resolution of customer pain points.

The ideal candidate for this role will have:

• Matric (Essential).
• 3-year diploma/degree in Project Management, Business Analysis or relevant field.
• Agile or Scrum certification (preferred).
• 3-5 years’ experience in Contact Centre and/or Back Office Experience, Customer Operations, Business Support, Digital Enablement or Technology environment.
• Telecommunication Industry (Preferred).
• Call Centre Outsourcing experience (Preferred).

Core competencies, knowledge, and experience:

• Ability to document, maintain and manage business requirements to support Customer Operations, Digital and Technology stakeholders.
• Experience in evaluating, testing and implementing new technologies.
• Experience monitoring solutions post-deployment, identifying operational impacts, analysing root causes and working with technology and support teams to resolve issues and optimise performance.
• Practical understanding of technology infrastructure, with the ability to investigate, troubleshoot and coordinate the resolution of system-related issues.
• Strong stakeholder, partner and vendor management capability, with the ability to build collaborative relationships and drive delivery across cross-functional teams.
• Presentations skills.
• Creative and analytical skills.
• Dynamic personality and the ability to think outside the box.
• Excellent communication skills – written and oral.
• Excellent organisation and facilitation skills.
• Excellent team-working, interpersonal skills.
• Planning and Organising.
• Business Analysis knowledge and/or application.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 06 October 2026. 

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Role Purpose/Business Unit:

• Lead the development, management, and evolution of the product. Contributes to the definition and executes product strategy and plans, collaborating with cross-functional teams to drive business growth and ensure the delivery of revenue and profitability.
• Contributes to the formulation of the product portfolio strategy for products, ownership of the complete product portfolio, and drive innovation throughout. Contributes to the design and deliver an end-to-end strategy for the development of the product portfolio to maximise existing customer bases and acquisition of new customers. Manage the product portfolio and pricing strategies.
• Key responsibility of the candidate will be to manage the Product lifecycle and execute on its GTM and in-life strategy. They will work closely with the various segment practices and channels to identify and successfully leverage Vodacom Business as a broader Technology company.

Your responsibilities will include:

Strategy Execution

• Develop and maintain deep understanding of customer needs, market trends, and competitor activity related to the product and the broader technology market.
• Drive the uptake of the product through engagement with the sales organisation, to achieve or exceed the revenue targets and business objectives.
• Participate in shaping sales initiatives and pathways for route-to-market execution of the product strategy, nationally.
• Drive the product revenue & margin targets. Define and own the GTM Strategy for the product portfolio Value Propositions.
• Achieve Portfolio Commercial Goals (Target revenue, new business & resign TCV, margin, EBIT & Opex).

Channel Development and Sales Revenue

• Participate and drive sales cadence and pipeline management for the product.
• Inform the annual targets to be set for [the product] according to the agreed business plan, remaining overall accountable for revenue for the product. 

Growth

• Ensure the product and product partners are correctly set up to deliver the right services and service levels to translate into an above industry Net Promoters Score (NPS) standard.
• Inform the price monitoring plan and participate in price optimization exercises. 
• Curate Solutions to enable the SME market (aligned with SME customer journeys, commercial value proposition, easy to consume & payment methodologies). 

Stakeholder Management

• Managing Stakeholders: Strategic management of stakeholders to achieve success in the market. Build collaborative partnerships and alliances for market success.
• Managing and collaborating with Vodacom Business management and sales teams to drive profitable growth for the business.
• To work closely with Vodacom Business Stakeholders to ensure they are ready to support the product & related services.
• Collaborate and champion cross-functional working relationships to create a unique, superior customer experience.
• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives.
• Manage the multiple internal & external stakeholders across the landscape. 

The ideal candidate for this role will have:

• Hold a relevant degree in Computer Science, Engineering or IT or related field.
• Postgraduate qualifications (Desirable).
• +5 years Relevant Technology Product management experience.
• Familiar with Product Development lifecycles.
• Excellent track record in delivering high value products & services.
• Background in Enterprise Product Management preferably.

Core competencies, knowledge, and experience:

• Intelligence with commercial acumen and numerate.
• Good communicator and good interpersonal skills.
• Good team player.
• Confident presenter in sales and customer forums.
• Business development skills - unlocking the opportunity based on customers’ business requirements.
• Extensive experience in telecoms/IT design with proven technical co-ordination.
• Strong understanding of ICT Services i.e. Data Centre Colocation, Data Protection, ERP Applications, Public Cloud Hyperscalers and Private Cloud deployments.
• Experience in change management in a technological context.
• Team player, strong influence and relationship management skills.
• A self-starter with a determination to succeed, balanced with appropriate tact and diplomacy.
• Fluent in English.
• Understanding of Product Development Life Cycle (PDLC) and execution on it.
• Experience in development of Microsoft Services through Appdirect (will be advantageous).
• Experience in development of Data and AI Services (advantageous).
• Ability to lead in high-growth, high-uncertainty environments.
• Ability to work in an international and distributed virtual team.
• Excellent Customer relationship management skills with ability to interact at executive leadership level.
• Strong communication and decision-making skills - ability to balance conflicting interests.
• Stakeholder management. 

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service.
• Accountability: seeks feedback and identifies opportunities for improvement or innovation.
• Collaboration: Actively fosters collaboration, seeks input and effective partners.
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset.
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, find sponsors).
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership.
• Organizational Savvy: Demonstrates strong.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 05 October 2026. 

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Role Purpose/Business Unit:

• Product Manager: Card Issuing & Card Management is accountable for defining, managing, and executing the product roadmap for Vodacom Financial Services' card portfolio.
• The role is responsible for driving customer value, revenue growth, card usage, transaction volumes, and operational excellence across the card ecosystem. The Product Manager works closely with internal stakeholders, issuing processors, acquiring partners, banking partners, and card schemes, particularly VISA, to deliver innovative, secure, compliant, and commercially successful card products.
• The role serves as the primary owner of the card lifecycle, including card issuance, card management, tokenization, digital wallet enablement, card controls, fraud management, scheme compliance, customer experience, and ongoing product enhancements.

Your responsibilities will include:

Product Strategy & Product Leadership

• Define and maintain the product vision and strategy for the card issuing and card management portfolio. 
• Develop and manage the card product roadmap aligned to Vodacom Financial Services objectives.
• Identify opportunities to grow card issuance, card activation, card usage, and digital payment adoption.
• Drive innovation across virtual cards, tokenized payments, e-commerce payments, and wallet integrations.
• Evaluate emerging card ecosystem opportunities including digital wallets, tokenization, contactless payments, and value-added card services.
• Ensure alignment with Financial Services growth, customer, and digital transformation strategies.

Commercial Performance

• Own card portfolio revenue, transaction growth, activation rates, and profitability targets.
• Develop business cases for new card propositions, card features, and strategic investments.
• Monitor scheme economics, interchange revenue, issuer fees, and portfolio performance.
• Drive card spend growth and increased customer engagement.
• Identify opportunities to improve card utilization and customer lifetime value.
• Optimize customer acquisition, activation, retention, and card usage strategies.

Card Product Development & Delivery

• Own end-to-end card product lifecycle management.
• Prioritize card product backlogs and delivery initiatives.
• Lead development of card issuing, card management, and servicing capabilities.

Drive enhancements relating to: 

• Virtual cards
• Contactless payments
• Tokenization
• Card controls
• Card replacement
• PIN management
• Digital wallet integration
• Transaction notifications
• Fraud controls
• Recurring payments
• Ensure successful delivery through Agile methodologies.
• Govern launches and post-launch monitoring of card products and features.
• Drive continuous optimization of customer journeys and digital experiences.

Scheme Relationship Management (VISA)

• Act as the primary product representative for engagement with VISA.
• Build and maintain strategic relationships with card scheme stakeholders.
• Drive alignment with VISA product roadmaps and innovation initiatives.
• Represent Vodacom Financial Services in scheme working groups, forums, and product discussions.

Collaborate with VISA on: 

• Product development
• Scheme certification
• Compliance requirements
• Tokenization programmes
• Digital wallet initiatives
• Contactless enablement
• Risk and fraud controls
• Marketing campaigns
• Incentive programmes
• Identify and leverage scheme funding opportunities and co-investment programmes.
• Ensure compliance with all applicable scheme mandates, operating regulations, and implementation requirements.

Risk, Fraud & Compliance

• Ensure card products comply with all regulatory requirements.

Ensure adherence to: 

• VISA Operating Regulations
• PCI DSS requirements
• Card security standards
• AML requirements
• KYC requirements
• Consumer protection obligations
• Drive fraud prevention and risk mitigation initiatives.
• Support audit, governance, and regulatory activities.
• Monitor portfolio risk and fraud trends.
• Ensure implementation of appropriate card controls and customer protection measures.

Leadership

• Lead and collaborate within cross-functional teams.
• Promote product management and best practices.
• Drive customer-centric and data-driven decision-making.
• Mentor business analysts and junior product team members where applicable.
• Foster collaboration across business and technology teams.

The ideal candidate for this role will have:

• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field
• A total of eight or more years experience of which at least 5 or more years are in the successful delivery in Product Management (or equivalent role) across full product lifecycles, from MVP to marketable products in iterations, including support transition
• Experience in successfully Leading and mentoring agile / DevOps teams in Large multi-team environments
• Experience in successful delivery against financial / resource constraints
• Experience with requirements definition and use case modelling

Industry Experience:

Strong experience in: 

• Card issuing
• Payments
• Banking
• Fintech
• Financial services
• Experience working directly with VISA or other global card schemes.
• Proven experience delivering card-based or payment-based digital products.
• Strong understanding of card processing ecosystems and payment rails.
• Experience working in cross-functional delivery environments.

Leadership

• Strategic thinking
• Decision making
• Collaboration and influence
• Change leadership

Commercial

• Business case development
• Financial analysis
• Product commercialization
• Growth mindset

Product

• Card product management
• Product lifecycle management
• Customer journey optimization
• Agile delivery
• Digital payments

Stakeholder

• Stakeholder management
• Negotiation
• Communication
• Executive engagement
• Vendor and partner management

Technical & Domain Expertise

• Card issuing
• Card management
• VISA products and services
• Tokenization
• Contactless payments
• Digital wallets
• Fraud prevention
• Payment processing
• Regulatory compliance
• Financial services ecosystems

Core competencies, knowledge and experience:

• Excellent problem-solving skills, with the ability to minimize overhead tasks for the team and manage interdependences with other teams
• Excellent relationship building and influencing skills, with the ability to foster an inclusive team culture
• Excellent business acumen and understanding of the role of the capability in contributing to business value
• A strong customer-centric focus, with an entrepreneurial and ROI mindset. Ability to function with a high degree of autonomy
• Strong financial management skills and acumen
• Strong time-management skills and comfortable working under pressure 
• Excellent verbal and written communications and collaboration skills, with the ability to work closely with the delivery team to deliver user stories 
• Flexible with planning and work estimation, managing and empowering the team (without needing to micromanage), able to continuously balance between the customer and commercial needs 
• Market research, design thinking, and lean start-up methods; business modelling
• Customer experience design of digital products and services
• Data-driven decision making

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 05 October 2026.

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Role Purpose/Business Unit:

• Manage a team to design and implement comprehensive technology solutions that meet our customers' complex business needs. The role will require validating and assuring end to end solutions for various Vodacom Business customer requirements using modern architectural frameworks and best practice.
• You will also support specialist sales, product managers and product architect teams with incrementally evolving our end-to-end solution capabilities across mobile, core connectivity and beyond mobile (fixed, cloud and IoT) to ensure improved customer experience, resiliency, re-usability, scalability and cost management.
• Your strong technical skills, combined with your ability to think strategically and solve complex problems, will contribute to the successful implementation of our Vodacom Business TechCo strategy.

Your responsibilities will include:

• Oversee the work of solution architects to identify key end to end functional requirements and support shaping of the end-to-end solution design approach.
• Oversee end to end solutions for complex and multi tower solutions that align with business objectives and our architecture standards, taking into consideration scalability, performance, security and maintainability.
• Capture and drive programmes than enable interconnected offers to enable customers to have a joined up and more effortless experience when consuming beyond mobile products.
• Create and adopt the architectural frameworks and principles to protect the integrity and reusability of the solution throughout the lifecycle, keeping it as simple as possible.
• Collaborate with product architects to define architectural guardrails, product teams for refinement of product features, and with engineering teams and project managers for high level delivery planning.
• Ensure root cause analysis and identifying solution options for complex issues found during delivery or on live services when required.
• Maintain alignment with Enterprise and Integration Architecture standards across all work.
• Definition and enforcement of architecture guidelines, standards and controls.
• Ensure consistency in application architecture and alignment with Vodacom Business architectural standards.
• Assure solution architecture, documentation and ways of working improvement initiatives contributing to the department’s continuous improvement goals.
• Maintain optimal utilisation of the solution architecture teams by matching cross-team resourcing with demand.

The ideal candidate for this role will have:

• Hold a relevant degree in Computer Science, Engineering or IT.
• Postgraduate qualifications (Desirable).
• 7+ years’ experience in Technology architecture and Systems.
• Extensive experience in managing an architecture team.
• Extensive with Domain Architecture and Design.
• Extensive Understanding of TOGAF Framework.

Extensive Knowledge of:

• Fixed data communication technologies [including SD-WAN, MPLS, IP VPN technologies]
• Voice communication technologies [including IPT, NGN, IN, SIP etc…]
• Mobile data communication technologies [All available Spectrums including 5G, Managed/Secure Mobility]
• Cloud, Cyber Security & Managed Services
• Unified Communications solutions
• IOT
• 3+ years management experience.

Core competencies, knowledge, and experience:

• Business development skills – unlocking the opportunity based on customers’ business requirements.
• Extensive experience in telecoms/IT design with proven technical co-ordination.
• Experience in change management in a technological context.
• Team player, strong influence and relationship management skills.
• A self-starter with a determination to succeed, balanced with appropriate tact and diplomacy.
• Fluent in English.
• Ability to lead in high-growth, high-uncertainty environments.
• Ability to work in an international and distributed virtual team.
• Excellent Customer relationship management skills with ability to interact at Director level.
• Strong communication and decision-making skills – ability to balance conflicting interests.

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 07 October 2026.

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Role Purpose/Business Unit:

• To undertake the design, development, testing, and deployment of software products and services, specifically focusing on BSS systems, in accordance with the needs of the business.
• Key responsibilities encompass analysing business requirements, designing technical narratives, developing software solutions, documenting the development process, and conducting thorough testing to ensure alignment with user specifications.

Your responsibilities will include:

• To contribute to defining, integrating, and documenting technical solutions for BSS systems, including Oracle Fusion Middleware, WebLogic Server, SOA/OSB services, and supporting database technologies.
• To develop and update software components as required, including Java services, OSB/SOA integrations, and APIs aligned to microservices-oriented patterns where applicable.
• To compile User Requirements Specification (URS) documents for new products and system enhancements, including updates related to Java-based services and integrations.
• To support the delivery of projects by ensuring that technical work aligns with business requirements and approved designs, and to assist business teams in understanding solution impacts.
• To provide day-to-day support for customers and internal queries, working closely with stakeholders, vendors, and other Vodacom teams.
• To research current industry practices and apply relevant improvements in areas such as middleware integration, microservices alignment, and general DevOps practices.
• To ensure that systems under the BSS domain follow cybersecurity standards and to assist in addressing security findings across WebLogic, SOA/OSB, APIs, and related platforms.
• To provide support throughout the product lifecycle before, during, and after implementation, including deployments across Fusion Middleware, WebLogic domains, and CI/CD processes where required.
• To support and maintain production and non-production environments, ensuring stability of BSS applications, integrations, and microservices linked components
• To assist with the coordination of BSS initiatives and support technical workshops involving development, testing, and operations teams.

The ideal candidate for this role will have:

• 3-year Diploma/Degree in Electrical/Electronic/Computer Engineering, Computer Science, IT or related field of study.
• 2-5 years of work experience in the Telecoms industry, specific to Business Support and Operations Support environment.
• 2-5 years of advanced experience on Java-based applications and UNIX-related systems, working knowledge of Oracle Fusion will be an added advantage.
• 2-5 years of experience in building and maintaining CI/CD pipelines using tools like Jenkins, GitLab CI, GitHub Actions, or ArgoCD.
• 2-5  years Relational Database and/or LDAP experience.
• Web Services knowledge (XML, REST, SOAP, JSON, etc)
• SDLC process knowledge in product and service delivery chain
• Familiarity with monitoring/logging tools (e.g.Prometheus, Grafana, ELK stack, Splunk, IBM Instana)

Job Knowledge:

• Programming & Scripting (Python, Go, Java, or Node.js)
• Ability to write clean, testable, and maintainable code.
• Relational Databases, SQL (Oracle database) 
• Web services (REST, SOAP and JSON)
• LDAP 
• Linux commands
• Software and System Design Principles
• Oracle Fusion Middleware
• DevOps
• Microservices architectures  

Job Related Skills:

• Databases and eDirectory
• Problem-solving and analytical skills.
• Investigating, troubleshooting and testing.
• Proficient in using Docker and managing workloads on Kubernetes
• Cloud platforms (Openshift, AWS, Azure,GCP) and related services (compute, storage, networking)
• Knowledge of deploying and managing apps in cloud-native environments
• Long working hours may be required

Competencies:

• Presenting and Communication skills
• Applying Expertise and Technology
• Planning and Organizing
• Coping with Pressures and Setbacks
• Creating and Innovating
• Delivering Results and Meeting Customer Expectations
• Learning and Researching
• Adapting and Responding to Change

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 08 October 2026. 

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Role Purpose

• The Executive Head of Product – Digital will be responsible for championing the digital transformation of M-Pesa as we prepare for millions of our customers and merchants to transition from feature phones to smartphones.
• This includes bringing the voice of the customer, industry trends and design thinking to the M-Pesa app and actively engaging and influencing key internal and external stakeholders. You will be the “linchpin” between the engineering teams and the business.

Your responsibilities will include:

Champion App Product Strategy & Execution:

• Own the vision for the consumer fintech app across 7 Markets
• Leading 80+ people across Engineering, UX and Product to achieve product delivery
• Drive the roadmap, incorporate industry and customer research to create a transformative product
• Be a customer advocate, drive superior customer experience via UI/UX,  define customer journeys based on customer need, define acceptance criteria for every customer journey
• Master product backlog: prioritize for business impact and superior customer experience
• Rally product creation colleagues to drive timely results – developers, business analysts, architects, delivery managers, operations support, etc. 

Spearhead Partnerships to Drive Innovation:

• Define partnership strategy for the app including loyalty and rewards to drive engagement
• Drive business development with relevant 3rd parties, negotiate key commercial and product terms and support legal on contracting across 7 markets

Build "trusted advisor" relationship with business leaders across M-Pesa markets

• Co-develop launch and go to market plans with local product managers to drive uptake and engagement
• Offer strategic support on the digital strategy and business case Strong knowledge of mobile money,
• fintech and financial services
• Drive commercial rationalisation of the service roadmaps balancing requirements from multiple markets

Core competencies, knowledge and experience:

• Strong knowledge of mobile money, fintech and financial services
• Experience with emerging market consumers, and multicultural sensitivity 
• Keen understanding of digital product lifecycle & software/mobile development
• Experience with Agile/Lean management
• Analytical bent of mind, structured thinker with strong business acumen
• Results-driven self-starter
• Solid influencing and negotiation skills

The ideal candidate for this role will have:

Education & Experience:

• >8  years of professional experience with at least 5 years of digital product management at a fintech, bank or other relevant digital business
• Bachelor’s degree required, a Master’s degree in a related field preferred
• Certification in Scaled Agile Framework
• Contagious passion for, and commitment to driving mobile money growth and Innovation  

Closing date for Applications: 5 October 2026.

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Role Purpose/Business Unit:

• As part of the Vodacom Group AI Factory, the Data Scientist will design and develop, machine learning, Generative AI, and Agentic AI solutions that support Vodacom Group strategic priorities across productivity, customer experience, & monetization initiatives.
• The role will partner with business stakeholders to identify high-value use cases and work closely with Group Technology, Data Engineering, AI Engineering and MLOps teams to enable production deployment and operationalization of models, GenAI applications and AI agents.
• The Data Scientist is accountable for developing and validating AI solutions, while Group Technology partners are responsible for production deployment, operational support, monitoring infrastructure and run operations.

Your responsibilities will include:

• Design, develop and evaluate machine learning and AI models using structured and unstructured data.
• Build predictive models, forecasting solutions, propensity models and optimization models.
• Design and develop GenAI applications using LLMs, RAG, prompt engineering and multimodal AI patterns.
• Design Agentic AI workflows incorporating planning, tool usage, orchestration, memory and human-in-the-loop approaches.
• Collaborate closely with Group Technology teams to support deployment, operationalization and lifecycle management of models and AI agents in production environments.
• Provide deployment requirements, model documentation, evaluation results, monitoring metrics and handover artefacts to technology teams.
• Deliver AI initiatives aligned to Vodacom Group priorities across employee productivity, customer experience, revenue growth and monetization.
• Contribute reusable AI assets, prompts, agent patterns and accelerators that can be leveraged across Vodacom operating markets.
• Present analytical findings and business recommendations to technical and non-technical audiences.
• Adhere to responsible AI, governance and model risk management standards.

The ideal candidate for this role will have:

• A Bachelor's degree or higher in Computer Science, Data Science, Artificial Intelligence, Statistics, Mathematics, Engineering or related field.
• 2-5 years experience in Data Science, Machine Learning or Artificial Intelligence.
• Strong Python and SQL capabilities.
• Experience developing machine learning solutions and data products.
• Hands-on experience with Generative AI, Agentic AI applications and prompt engineering.
• Experience collaborating with technology and engineering teams to transition analytical solutions into production.
• Exceptional interpersonal communication and presentation skills
• Ability to work in a fast-paced environment.
• Analytical and expansive thinking with a strong desire to deliver and develop.

Core competencies, knowledge, and experience:

• Python & machine learning algorithms, SQL.
• Knowledge in developing production-ready solutions using any of the following frameworks: OpenAI Agents SDK, Microsoft AutoGen, CrewAI, Semantic Kernel Agents and LangGraph agent frameworks (Any).
• Experience in leveraging vector databases and search platforms such as Azure AI Search, Pinecone, Weaviate, FAISS, Chroma or Milvus (advantageous).
• RAG, model evaluation, prompt engineering, AI guardrails and observability.
• MLflow, Azure ML, Databricks and MLOps concepts (advantageous).
• Experience in developing visualization solutions using tools such as Power BI, Plotly, Grafana Dashboards.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 04 October 2026. 

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Role Purpose/Business Unit:

• To manage strategic key accounts, maintain a long term & healthy relationship with key internal and external stakeholders, with the primary objective to drive profitable and long-term revenue growth, customer experience & satisfaction and increased market share on the respective portfolio, through effective service delivery, protection/renewal of existing business and identifying new sales opportunities across the different product and solution offerings.

Your responsibilities will include:

• Responsible for developing and implementing account strategy to ensure delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution, as well as responsible for the delivery of the P&L.
• Primary relationship owner for portfolio, responsible for developing strong one-to-one long term relationships with key decision makers/ influencers up to C Level, leverages those relationships to create new value, opportunities and win new business.
• Acquire a thorough understanding of key customer needs and requirements.
• Drives accelerated revenue growth by identifying potential markets for new and existing products and services in targeted accounts.
• Retaining and growing business by identifying major new sales opportunities.
• Key company liaison responsible for developing strong one-to-one long term relationships with key decision makers/ influencers up to C Level.
• Influences Vodacom SA/Group Account sponsors and decision makers to secure appropriate resource and delivery to nominated customers within milestones and timeframes.
• Ensuring effective service delivery and customer satisfaction.
• Ensures (virtual) team works collaboratively with all other functions within Vodacom to drive the Premier client network agenda and ensure alignment.
• Prepare an Account Plan which is shared with both internal and external stakeholders.
• Ensure there is Complex Sales road map for each relevant opportunity.
• Own escalated customer complaints for the channel from a service perspective.
• Ensure that sales and pricing claims on their debtors trading accounts are proactively resolved.
• To support finance in recovering overdue and non-payment by clients.
• Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

Reporting

• Assesses customer and market trends and provides timely and accurate revenue forecasting.
• Prepare monthly/ Weekly Run Rate and Demand Management.
• Perform Sales Analysis by product.
• Annual Sales Strategy & Budget Planning.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Forecast and track key account metrics.
• Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning).
• Regular Revenue Assurance to ensure all customer’s global revenues from all it’s subsidiaries are correctly reported.

The ideal candidate for this role will have:

• Degree / Diploma – Essential. (A 3-year Sales / Technical or Business Diploma/Degree or SAQA Accredited relevant Equivalent).
• A Post Graduate Degree in Sales/Marketing/Business Commerce or related field advantageous.
• A minimum of 7 years’ work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
• Portfolio management
• Ability to increase NPS results and reduce administrative expense
• Ability to build relationships 

• Valid Drivers licence: The successful candidate must have their own reliable vehicle and be willing to use it for business‑related travel (essential).

Core competencies, knowledge, and experience:

• Experience in solution selling within enterprise customers.
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation.
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions.
• Successful track record of managing multi- industry and multi-tower sales and demonstrate profitable revenue growth.
• Demonstrated ability to influence at c-level.

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 08 October 2026. 

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Role Purpose/Business Unit:

• To deliver exceptional, end-to-end experiences for Ultra High Value customers with complex relationships, driving continuity, loyalty, and lifetime value through proactive relationship management, strategic engagement, and tailored service retention.
• As a single point of contact, the UHV Consultant owns the customer journey, leveraging cross-functional support to provide seamless, timely care and translating customer needs into actionable solutions that reflect the company's premium service commitment.

Your responsibilities will include:

Expert Resolution

• End-to-End Customer Ownership: Manage the UHV/Premium Service Desk & Internal Staff/customer journey with minimal handovers and seamless engagement across all service needs.
• Concierge-Level Support: Deliver tailored, high-touch service through personalized interactions and white-glove treatment.
• Priority and Escalation Handling: Ensure UHV/Premium Service Desk & Internal Staff/clients receive prioritized support through fast routing, SLA monitoring, and direct access to escalation channels.
• Compliance & Process Adherence: Ensure all customer engagements align with regulatory, procedural, and data governance standards.

Case Management

• Service Request (SR) Management: Stay engaged to ensure complete follow-through on second-line support requests.
• Cross-Functional Collaboration: Liaise with technical, billing, sales, and back-office teams to resolve complex issues while maintaining end-to-end customer visibility and accountability.

Proactive Base Care

• Proactive Portfolio Management: Monitor customer behaviours, usage trends, and potential risks to proactively address concerns and identify upsell opportunities.
• Experience Monitoring & Feedback Loop: Track customer satisfaction, sentiment, and NPS performance, closing feedback loops and escalating root causes where applicable.
• Continuous Improvement: Contribute to service evolution by identifying process gaps, customer pain points, and opportunities to elevate the UHV/Premium Service Desk & Internal Staff experience.

Revenue Growth and Customer Value

• Personalized Retention & Value Growth: Leverage deep customer knowledge to identify personalized selling opportunities and implement save tactics to reduce churn and drive customer lifetime value.
• Cross-Sell and Upsell: Identify customer needs and usage gaps to promote relevant product enhancements, service upgrades, and bundled solutions.
• Insight-Driven Campaigns: Leverage campaign data and customer insights to engage targeted clients and drive measurable outcomes.

Value-Added Services (VAS) and Retention

• VAS Adoption: Educate clients on high-impact VAS offerings and ensure adoption through tailored recommendations.
• Churn Management and Save Strategies: Monitor early warning signals, engage at-risk customers, and implement retention offers to preserve revenue and protect long-term customer relationships.
• Contract Renewals and Upgrades: Ensure timely engagement on contract end dates, guiding clients through upgrade options that deliver greater value while securing revenue continuity.
• Converged and Fixed Product Penetration: Position and sell integrated mobile, fibre, IoT, and fixed-line solutions to maximize customer value and increase product penetration.

The ideal candidate for this role will have:

• A Matric Certificate (Essential).
• National Diploma or Bachelor’s degree in Business, Marketing, Telecommunications, or related field (preferred).
• Relevant certifications in Customer Relationship Management, Project Management, or Sales (advantageous).
• Minimum 3–5 years in customer-facing roles within telecommunications or a similar fast-paced industry.
• Proven experience managing high-value or strategic customer accounts.
• Experience working with cross-functional teams.
• Exposure to converged and fixed product offerings and campaign execution.
• Familiarity with CRM systems, SLA structures, and customer engagement platforms (e.g., Genesys Cloud, Salesforce)

Core competencies, knowledge, and experience:

• Strong understanding of the telecommunications industry and market trends.
• Awareness of key competitors, their offerings, and differentiators.
• Proficient in Microsoft Word, Excel, PowerPoint, and data analysis tools.
• Working knowledge of project management principles and execution.
• Solid grasp of the sales environment and customer buying behaviour.
• In-depth knowledge of converged, mobile, fibre, and fixed-line solutions.
• Comprehensive understanding of telecom products, services, and value propositions.
• Expertise in strategic account planning and relationship lifecycle management.
• Familiarity with account billing, invoicing, and financial statement interpretation
• Strong business acumen to align customer needs with commercial outcomes
• Customer Relationship Management.
• Sales and Portfolio Management.
• Upselling and Cross-Selling Techniques.
• Churn Prevention and Retention Strategies.
• Campaign Execution and Performance Tracking.
• Case and Incident Management.
• Business Communication (Verbal & Written).
• Commercial Negotiation.
• Conflict Resolution and Problem Solving.
• Product Knowledge (Mobile, Fixed, Converged, VAS).
• Time Management and Prioritization.
• Reporting Skills.
• Stakeholder Engagement and Internal Collaboration.
• Adaptability in Fast-Paced Environments.

Behavioural Competencies 

• Owns outcomes and leads service excellence.
• Applies critical thinking and insight.
• Builds trust and influences effectively.
• Acts decisively under pressure.
• Plans and executes with precision.
• Collaborates across teams with ease.
• Communicates clearly and professionally.
• Delivers results with a customer-first focus.
• Delivers consistently on personal goals and KPIs.
• Builds strong internal and external networks.
• Produces clear, professional, and impactful documentation.
• Adapts quickly in a fast-changing environment.
• Maintains composure under pressure and setbacks.
• Acts with integrity and aligns to core values.
• Applies commercial thinking to drive client value.
• Applying Expertise and Technology.
• Creating and Innovating.
• Learning and Researching.
• Following Instructions and Procedures.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 08 October 2026.