Temporary Client Support Consultant at Optimi Learning

Job Description

• Optimi is looking for self-driven individuals with excellent customer service skills to join our rapidly growing company in the Client Engagement Team. Successful candidates must be exceptional team players with a positive outlook and strong communication and interpersonal skills.

REQUIREMENTS

• Grade 12
• Certificate in Client Services or similar
• 1 year of Client Services/Call Centre experience
• A customer service-oriented attitude
• Familiarity with Microsoft Office suite (Word, Excel)
• Ticketing system: Zoho Desk/similar
• Proficiency in English, both verbally and in written communication
• Fluent in Afrikaans (advantageous)

DUTIES

• Be professional at all times and ensure customer satisfaction is maintained and takes the highest priority.
• Provide professional customer support by communicating with customers through various channels.
• Focusing on first-call resolutions and escalating issues to the manager.
• Be adaptable to different types of clients and scenarios, such as assisting clients who require support in person.
• Maintain in-depth product knowledge and educate customers about our products.
• Monitor and approve client postings to Facebook as per the guidelines provided.
• Manage transferred and escalated enquiries through the management enquiry system and give feedback to clients.
• Respond to client queries efficiently and effectively
• Always stay up to date in terms of CAMI
• Handle all tickets in line with SOP for the ticketing system (Zoho Desk)
• Assist colleagues with overflow work