TEMS Administrator - FMCG/Beverages at CHEP

Job Description

TEMS Administrator – Queenstown

* 1 year Fixed Term Contract position*
 

An awesome opportunity to be part of a great team and grow your career within Customer Service & Supply Chain!
 

Position Purpose: 

• Reporting to the Customer Contact Supervisor, the successful applicant will provide a support service for key customers in the designated area.  This role is integral as it is the first point of contact for the customer.
• This role is to assist CHEP in building and maintaining solid, healthy business relationships with the customer base.

Responsibilities

• Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues
• Customer account reconciliations
• Conducting Online Visits and Scheduled calls and providing feedback and corrective recommendations to the customer and Business Manager
• Identification and Investigation of credit equipment balances
• Analysis and resolution of suspended movements
• Investigate and resolve queries from the business & customers
• Follow up with customer and business to ensure the recommendations are adhered
• Accurate processing of client requests on Siebel
• Electronic System Support to local client base
• Manage the helpdesk function (if applicable)
• General office administration such as switchboard, filing and other duties
• Participate in Team Projects
• Serve as backup for TEMS and other staff within the team
• Assist in any other task as delegated by management.

Challenges

• Working under pressure
• Working in a team
• Deadline Driven – Strict SLA’s
• Working remotely with little supervision

Qualifications

• Matric & a Diploma Essential.
• Preferably studying towards a business-related degree.
• Manual Drivers Licence.

Experience

• 3-5 years in basic Accounts & Reconciliation - including general office admin duties, ideally within an FMCG Supply Chain environment
• 3+ years Customer Service Experience

Skills and knowledge

• Analytical Skills
• Excellent communication skills at all levels
• Knowledge of Siebel, Portfolio and EDI would be an advantage; proficiency in Word & Excel is essential.
• Team Players who are systematic, accurate, patient, supportive and service orientated will be the best suited to handle this position.

Preferred Education

• Certificate - Logistics Management

Preferred Level of Work Experience

• 1 - 3 years