Career Opportunities at CHEP

POSITION PURPOSE

• Provide global Factory Management System (FMS) reports and facilitate FMS projects. This role will also develop new process reliability reporting tools and deliver specialized security features and procedures alongside value documenting.  

MAJOR / KEY ACCOUNTABILITIES

• Interface and support projects with FMS team to ensure alignment with major initiatives in Factory Management Systems and Process Reliability. 
• Utilize reporting (SQL) tools, and production monitoring methodologies (such as AVEVA/Wonderware, Control Logix) to report on process flows and generate reports of service centers performance.
• Determine reporting process improvements to improve development performance year over year.
• Enable processes and reports to provide proper validation of data during system commissioning.

MEASURES

• Successful delivery of assigned FMS reporting projects on time.

SCOPE

• Utilize standard SQL reports using accepted corporate approach

AUTHORITY / DECISION MAKING

• Interaction with team and line manager for guidance.

CHALLENGES

• Successful delivery of assigned FMS reporting projects within aggressive timing. 
• Expectation to support global help ticket system when needed based on time zone.

KEY CONTACTS

• Engineering, Operations & IT

QUALIFICATIONS

• A bachelor’s degree in Computer Science, Information Technology, Telecommunications, Electronics & Electrical or related field. 
• Proficient in SQL (Writing complex stored procedures), Microsoft SQL Server and SQL Server Reporting Services (SSRS)
• Extensive knowledge of data validation generated from industrial systems
• Experience with ASP.NET and JavaScript
• Experience with Power BI and data analysis
• Data analyst

Desirable:

• Familiar with SQL Server, SQL Agent and PowerShell
• VB and C# programming
• Background in cloud services 
• Background in mobile application development
• Familiarity with Blazor
• AVEVA/Wonderware exposure / experience
• PLC background and industrial equipment process understanding

EXPERIENCE

• 3-5 years working experience in SQL reporting preferably in manufacturing environment
• Proficiencies in Microsoft Technologies
• Proven experience in production monitoring and factory management systems (FMS)
• Proven capability in ensuring performance, security and availability of databases and reports

SKILL AND KNOWLEDGE

• Skilled in optimizing large, complicated database structure
• Knowledge of best practices when dealing with relational databases
• Capable of troubleshooting common database issues
• Interest in becoming a content expert in industrial reporting databases and warehouses.

Preferred Education

• Bachelors - Information Technology
• Preferred Level of Work Experience
• 3 - 5 years

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Position Purpose

• The Quality Assurance Analyst’s role is to develop and establish quality assurance standards and measures for the information technology services within CHEP. This individual will also gather and analyze data in support of business cases, proposed projects, and systems requirements. This will include developing and writing test plans and scripts for tracking defects and fixes in the CHEP applications assigned to the individual. The QA Analyst will apply proven analytical and problem-solving skills to verify the system solution meets business requirements according to quality assurance standards in order to maximize the benefit of business investments in IT initiatives.

Major/Key Accountabiities

• Retrieving, Reviewing and analyzing QA data.
• Identifying barriers and root causes of QA issues and performance gaps.
• Writes, revises, and verifies quality standards and test procedures for program design and product evaluation to attain quality of software economically and efficiently.
• Reviews new or modified program, documentation, diagram  or flow chart, to determine if program will perform according to user request and conform to guideline. 
• Collecting and producing written documentation for reporting findings.
• Enters instructions into Zephyr Scale/Jira  to test functionality  for validity of results, accuracy, reliability, and conformance to establishment standards.
• Understands the change/enhancement to detect errors or interruption of program
• Identifies differences between establishment standards and user applications and suggests modifications to conform to standards.
• Identifies quality improvement opportunities.
• Sets up tests to locate errors following installation of program
• Researches best practices to impact quality improvement initiatives and utilization standards.
• Monitoring the application of improvement initiatives.
• Identifying and recommending procedures and workflow improvements.
• Working with others to develop and streamline work flows.
• Collecting, assisting with developing and analyzing quality measurement data.
• Maintain quality assurance database Zephyr Scale/Jira to record test results, document and  track, defects.
• Train software program users on using Zephyr Scale/Jira to perform User Acceptance Testing
• Monitors performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation.
• Writes documentation to describe program evaluation, testing, and correction.
• Providing feedback to both and employees on the quality of work.
• Participating and/or leads appropriate project work.
• Make recommendations for improvement of applications to programmers and software developers or engineers
• Provide functional knowledge  for automation script creation and maintnance

Qualifications

• BS in Computer Science, MIS or related field, or related, equivalent experience.
• Certified Associate in Software Testing (CAST), aligned with Software Testing Body of Knowledge (STBOK), as recognized by Quality Assurance Institute (QAI). ISTQB – Certified tester Foundation level or similar professional certification in SQA

Experience

• 3 – 5 years direct experience in overseeing the design, development, and implementation of quality assurance standards for software testing.
• 3 – 5  years hands-on functional experience with SAP ERP, SAP BW, and QA testing tools (e.g., Zephyr Scale, Gatling, Cucumber, Worksoft)
• 3 – 5 years experience utilizing various types of testing concepts
• 3 – 5 years direct experience as a tester for major application integration and/or major application product release
• Intermediate knowledge of system testing best practices and methodologies
• Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts. Experience with statistical reporting and analysis
• Proven data analysis, data verification, and problem-solving abilities..
• Excellent understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.
• Experience with global software development landscapes is desirable.
• Experience hands on functional in testing Siebel, Salesforce, SAP ERP, JDA/Manugistics applications, Web and Mobile Applications, EDI, Atlassian (Confluence, Zephyr for Jira) and interfaces is highly desirable.
• Previous experience in a high volume transaction based environment preferred.
• Familiarity with customer audits.

Skills and knowledge

• Well developed problem solving and communication skills
• Good analytical skills and experience with implementation of Software Quality Assurance methodologies.
• Familiar with quality assurance metrics such as defects, defect counts, test results and test status.
• Excellent written and oral communication skills.
• Excellent listening, presentation, and interpersonal skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Able to prioritize and execute tasks in a high-pressure environment.
• Keen attention to detail.
• Experience working in a team-oriented, collaborative environment.

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Job Description

TEMS Administrator – Queenstown

* 1 year Fixed Term Contract position*
 

An awesome opportunity to be part of a great team and grow your career within Customer Service & Supply Chain!
 

Position Purpose: 

• Reporting to the Customer Contact Supervisor, the successful applicant will provide a support service for key customers in the designated area.  This role is integral as it is the first point of contact for the customer.
• This role is to assist CHEP in building and maintaining solid, healthy business relationships with the customer base.

Responsibilities

• Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues
• Customer account reconciliations
• Conducting Online Visits and Scheduled calls and providing feedback and corrective recommendations to the customer and Business Manager
• Identification and Investigation of credit equipment balances
• Analysis and resolution of suspended movements
• Investigate and resolve queries from the business & customers
• Follow up with customer and business to ensure the recommendations are adhered
• Accurate processing of client requests on Siebel
• Electronic System Support to local client base
• Manage the helpdesk function (if applicable)
• General office administration such as switchboard, filing and other duties
• Participate in Team Projects
• Serve as backup for TEMS and other staff within the team
• Assist in any other task as delegated by management.

Challenges

• Working under pressure
• Working in a team
• Deadline Driven – Strict SLA’s
• Working remotely with little supervision

Qualifications

• Matric & a Diploma Essential.
• Preferably studying towards a business-related degree.
• Manual Drivers Licence.

Experience

• 3-5 years in basic Accounts & Reconciliation - including general office admin duties, ideally within an FMCG Supply Chain environment
• 3+ years Customer Service Experience

Skills and knowledge

• Analytical Skills
• Excellent communication skills at all levels
• Knowledge of Siebel, Portfolio and EDI would be an advantage; proficiency in Word & Excel is essential.
• Team Players who are systematic, accurate, patient, supportive and service orientated will be the best suited to handle this position.

Preferred Education

• Certificate - Logistics Management

Preferred Level of Work Experience

• 1 - 3 years

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Position Purpose:

• To safely perform maintenance tasks of all Braecroft farms vehicles and equipment , ensuring their long term reliability, thereby contributing to the overall effectiveness of the forestry division.

Key Accountabilities: 

• Establishment of a preventative maintenance plan, including regular liaison with Drivers/operators
• Appropriate record keeping of all vehicle/equipment maintenance, as well as spares and workshop stocks
• Manage a workshop, and ensure correct level of critical spares are always in stock
• Manage service providers and suppliers, ensuring cost effective solutions
• Maintain high standards of Health, safety , quality and environmental compliance
• Ensure Fire protection equipment is always serviced and in good working order
• Ensure fleet of tractors, trailers, Bell loggers and TLBs are operational , and in safe working order
• Ensure numerous slashers, mulchers, implements, small pumps and motors found on farms are operational
• Ensure daily controls are in place to check vehicles and equipment are in safe working order
• Attend to breakdowns

Required Qualification, Experience and Skills

• Diesel Mechanic Qualification (Trade tested ,Grade 10-12)
• Driver’s License
• Minimum of 10 years general forestry maintenance experience
• Knowledge of Hydraulic systems, Diesel and petrol engines, firefighting equipment, farm implements and electrics
• Knowledge of Occupational Health and Safety Act
• Competent welding ability
• Basic electrical skills
• Zulu-basic (able to converse in/deal with operators)

Preferred Education

• Technical/Professional Qualification - Mechanical Engineering

Preferred Level of Work Experience

• 7 - 10 years