Third Party Administrative Assistant at Telesure Investment Holdings (TIH)

Job Purpose

• The Third Party Administrative Assistant is to assist with the general administrative tasks pertaining third party recovery and liability claims.

Responsibilities

Data Collection & Analysis

• Collate and analyse data using pre-set tools, methods and formats to investigate claims. Involves working independently. Ensure all data is captured and assessed fully and accurately.

Administration

• Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SOP's. Ensure cost saving for business through effective apportionment of third party claim.

Customer Service

• Carry out a range of customer service activities, including handling customer cases and enquiries that are more complex or outside the norm. Ensure regular feedback is given to clients and third party.

Work Scheduling

• Organise own work schedule in order to get the job done, coordinating with support services and completed work within SOP.

Correspondence

• Prepare tailored correspondence to clients, and third party claimants and stakeholders. Maintain and improve client relationships. Build effective working relationships with third parties (incl. insurance companies) and Attorneys. Build and maintain effective working relationships within TIH (Claims, Assessing, Policy Services and Legal Department).

Document Management

• Create, organise and maintain files containing the correspondence and records of a senior colleague.

Document Preparation

• Prepare moderately complex documents using a variety of computer applications such as Microsoft Office. Also responsible for gathering and summarising data for reports. Prepare and manage claim documentation for customers.

Personal Capability Building

• Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Ensure up-to-date knowledge of company products, systems and procedures.

Operational Compliance

• Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure. Ensure fast, efficient and fair settlement procedures are followed. Assure all work meets technical / operations standards for quality.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); University Degree (Advantageous)

Experience

• 2 or more years' experience in an administrative role dealing with company secretarial duties (Essential