Mimecast’s mission is to make business email and data safer for more than 16,200 customers and millions of employees worldwide. Founded in 2003, Mimecast's cloud-based security, email archiving and email continuity services protect and deliver comprehensive low-risk email management with a fully-integrated subscription service. Mimecast helps reduces the c...
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As a Threat Response Analyst you will be joining the Mimecast Messaging Security organization and be responsible for supporting a service for on-demand threat resolution.
The service is designed to provide customers with prompt feedback and intelligence on email-borne threats, remediate these threats from their email environment to reduce dwell time, and put the appropriate detections in place to prevent further incidents from occurring. The role may require working afternoon/evening shifts and being part of a rotation for holiday support.
Messaging Security ensures that our security-focused solutions are performing accurately and efficiently. We verify that Mimecast can detect the latest email-borne threats amidst a rapidly evolving threat landscape.
Through threat research and customer feedback we identify where Mimecast can be improved and update detection at our spam, URL, and attachment security layers. We strive for proactive, rather than reactive, approaches to threat detection.
The team is also responsible for assuring that Mimecast maintains an exceptional sending reputation by looking for compromised email addresses and senders following poor mailing practice.
Messaging Security works closely with research and development, as well as customer support. We are a global team that spans three continents.
What you'll do
Analyzing phishing/malicious email campaigns to identify IOC's
Categorizing email threats and determining the best means of updating detection
Providing email security advice, expertise, and remediation to our customers
Understanding security policies within the Mimecast Administration Console and providing configuration suggestions to customers
Researching and investigating the latest security threats and their potential impact to Mimecast customers
Working with security vendors around threat detection techniques and remediation
Identifying opportunities for improved processes and systems
What you'll bring
Working knowledge of messaging (email traffic management) and routing
Experience and understanding of email security technologies
Strong Understanding of Domain Name System (DNS)
Strong Understanding of SMTP, SSL/TLS, POP3, IMAP, TCP/IP
Ability to translate complex technical capabilities into management friendly responses
1+ years’ experience working with the Mimecast platform
Great oral and written communication skills in order to work closely with customers as well as office-based and remote team members
Time management skills and the ability to self-prioritize
Curiosity about the infrastructure of phishing/malicious email campaigns
Gmail
Yahoomail