Tier 3 Engineer at Datafin Recruitment

DUTIES:

• Maintain professional client communication and client satisfaction.
• Provide excellent customer service.
• Maintain accurate and updated documentation.
• Develop and maintain your technical knowledge base of clients.
• Resolve client issues and assist with new user setups.
• Be a resource to the team in Research and Development.

REQUIREMENTS:

• 5+ Years experience in IT related field.
• Relevant Certifications a plus.
• Windows Server.
• Azure and O365.
• Active Directory; managing Group Policy, etc.
• Virtualization; VMware/Hyper-V.
• Firewalls and security devices.
• Switches and infrastructure.
• Network Protocols; DNS, DHCP, RADIUS.
• Broad experience with Windows environments.
• Great customer service skills.
• Excellent communication skills.
• Willingness to troubleshoot and resolve technology related issues for clients.
• Willingness to work in a supportive team environment.

Preferred to have

• Firewalls.
• Business Class Wireless Solutions.
• Backup, Disaster Recovery, and Business Continuity.
• Remote desktop services.
• VPN solutions.

ATTRIBUTES:

• A positive attitude.
• A clean, organised and detail-oriented approach to IT.
• Ability to work in multiple client environments.
• Attention to detail and follow through.