"Surround yourself with the dreamers and the doers, the believers and thinkers but most of all surround yourself with those who see greatness within you...” - Edmund Lee Why do we do what we do? How do we believe we truly make a difference in the lives of our people and our clients? The answer lies in our cause: Supporting the Dreams of the Doers. At Netsu...
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Tier 3 Technical Support Engineer (US Hours Night Shift + Weekends on Rotation)
Netsurit's mission is to "Support the dreams of the doers." For Netsurit, this means helping employees achieve their personal dreams and ambitions while they free up our customers to meet their broader business goals by taking the burden of day-to-day IT operations off their shoulders. What's your dream? Join the Netsurit Team and enjoy a culture where each employee is encouraged to dream and work on their dreams!
About Netsurit: We are #305 on Inc 5000 America's Fastest-Growing Private Companies! We were also awarded the 2024 Winner for Global MSP501 in the Top 500 Managed Service Providers!
Requirements:
The IT Services Consultant must have at least 3-5+ years' experience in the IT & Networking environment and must have formal IT qualifications, ideally Microsoft roll-based certifications.
A candidate with both the attitude and aptitude to succeed in Server/Network Support, Cloud technologies,
Projects and Client services consulting will fill this position. The candidate must have a love for all things
IT, have strong problem-solving skills and display an eagerness learn and grow within the Netsurit team.
Duties and Responsibilities:
The IT Services Consultant will be responsible for high-end, proactive as well as reactive Technical Support for Netsurit client portfolio, including but not limited to:
Design and implement projects as per client requirements and project scope
Infrastructure security analysis and reporting
Client documentation and policy design
Incident management, Problem management, Resolving Service Requests, and applying
Change Management where necessary.
Good general understanding of the ITIL Framework and ITSM Systems
Excellent knowledge on Microsoft technologies including but not limited to
Office 365, Microsoft 365, Azure, Hyper- V / VMWare
Must have a good knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers.
Must have a good understanding of network security, malware/ransomware prevention.
Assist / mentor junior consultants and host technical workshops for the team
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