Tourism Liaison Officer (Level 5) - Rocherpan Nature Reserve & Bird Island at CapeNature

RESPONSIBILITIES:

KPA 1

Implementation of Tourism Operational Systems

• Work with various teams to implement operational systems which drive a consistently high level of service excellence across all aspects of eco-tourism operations and the guest experience.
• Take the lead on all finance, recruitment within tourism and administrative related duties on-reserve.

KPA 2

Coordination of key Tourism programs

• On-the-Ground assistance to coordinate the deliverables of key improvement and repair projects, regular maintenance and drive the support required in Product Development, all of which is underpinned by elements of innovation and green technology solutions.

KPA 3

Internal & External stakeholder relationship

• Maintain key relationships with internal and external stakeholders which contributes to the delivery of the overall strategic plans of the department, and to ensure that the reserves tourism product is top of mind.

KPA 4

Team motivation

• Support, motivate and coordinate the services of a high performing internal team and contractors (where relevant) to deliver successfully on the strategic operational plans.

KPA 5

Service excellence standards

• Maintain the relationship, contract and ensuring service excellence standards offered by concessionaire partnerships and external contractors. In addition, input into identifying and researching new opportunities to grow the experience offering and facilities at reserve level.

REQUIREMENTS:

• A formal Tourism / Hospitality / Business related qualification with at least (3) three years’ appropriate  tourism/hospitality industry experience.
• A valid Code B drivers’ license.
• Working knowledge of the Microsoft Office Packages.
• Excellent communication, project coordination, time & budget management, and
• customer relations skills.
• Language proficiency in two (2) of the three (3) official languages of the Western
• Cape.
• No Criminal record

RECOMMENDATIONS:

• Experience in an eco-tourism environment is advantageous.
• Demonstrate experience managing accommodation/eco-tourism facilities.
• Background knowledge of nature-based tourism and conservation
• Working knowledge of the RoomSeeker reservations system will be an advantage, but not a key requirement.