Available Roles at CapeNature

RESPONSIBILITIES:

KPA 1

Implementation of Tourism Operational Systems

• Work with various teams to implement operational systems which drive a consistently high level of service excellence across all aspects of eco-tourism operations and the guest experience.
• Take the lead on all finance, recruitment within tourism and administrative related duties on-reserve.

KPA 2

Coordination of key Tourism programs

• On-the-Ground assistance to coordinate the deliverables of key improvement and repair projects, regular maintenance and drive the support required in Product Development, all of which is underpinned by elements of innovation and green technology solutions.

KPA 3

Internal & External stakeholder relationship

• Maintain key relationships with internal and external stakeholders which contributes to the delivery of the overall strategic plans of the department, and to ensure that the reserves tourism product is top of mind.

KPA 4

Team motivation

• Support, motivate and coordinate the services of a high performing internal team and contractors (where relevant) to deliver successfully on the strategic operational plans.

KPA 5

Service excellence standards

• Maintain the relationship, contract and ensuring service excellence standards offered by concessionaire partnerships and external contractors. In addition, input into identifying and researching new opportunities to grow the experience offering and facilities at reserve level.

REQUIREMENTS:

• A formal Tourism / Hospitality / Business related qualification with at least (3) three years’ appropriate  tourism/hospitality industry experience.
• A valid Code B drivers’ license.
• Working knowledge of the Microsoft Office Packages.
• Excellent communication, project coordination, time & budget management, and
• customer relations skills.
• Language proficiency in two (2) of the three (3) official languages of the Western
• Cape.
• No Criminal record

RECOMMENDATIONS:

• Experience in an eco-tourism environment is advantageous.
• Demonstrate experience managing accommodation/eco-tourism facilities.
• Background knowledge of nature-based tourism and conservation
• Working knowledge of the RoomSeeker reservations system will be an advantage, but not a key requirement.

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RESPONSIBILITIES:

Enhance biodiversity resilience through targeted ecosystem conservation and restoration initiatives

• Targeted conservation and restoration initiatives and interventions informed by knowledge and management best practice are implemented.
• Protected Area is managed according to a management plan and prioritized action plans.
• Priority landscapes are protected, restored and conserved.
• Conservation operations are optimized through planned METT actions and interventions.
• Priority ecological infrastructure areas are restored and protected.

Lead landscape conservation and stewardship in ways that address biodiversity loss.

• Biodiversity legal mandate is implemented through compliance and enforcement actions.
• Protected area expansion planning priorities and associated conservation intelligence are implemented.
• Actions to improve the conservation status of priority species and ecosystems are implemented.
• Functional partnerships addressing biodiversity loss are developed and maintained.
• Landscape ecological and human well-being is promoted through a landscape environmental interpretation and awareness plan.

Promote the biodiversity economy, and enhance biodiversity access and sustainable use

• Job opportunities are created through implementation of Natural Resource Management programmes.
• Contractor development and work opportunities are enhanced through environmental programmes implemented (Integrated Catchment Management, Expanded Public Works).
• Sustainable harvesting of natural products is facilitated.
• Biodiversity economy activities are implemented in identified nodes.
• Livelihood support is established for local communities.

Advocate for behavioral change and promote voluntary compliance

• Local community involvement in Protected Area management is established.
• Stakeholder engagement is enhanced through targeted interventions.
• Compliance plans for all On and Off Reserve components are in place.
• Biodiversity permits are issued within legislated time frames.

Assume overall accountability for ensuring performance, governance and risk management

• An enabling environment is created for formal partnerships to mitigate risks to biodiversity.
• Management structures are in place and infrastructure is fit for purpose.
• All relevant Occupational Health and Safety legislation, policies and standards are in place and adhered to.
• Governance is enhanced by adherence to corporate policies and standards.
• Performance is enhanced through effective and efficient staff performance.

MINIMUM REQUIREMENTS:

• National Diploma in Nature Conservation / equivalent qualification at NQF 6 in a Nature Conservation field
• Five years’ management experience in the Conservation Sector
• Incident Command Training (ICS 100, ICS 200)
• Thorough working knowledge of MS Office and GIS.
• A valid EB (08) driver’s license, willingness to travel regularly and ability to drive on 4x4 terrain
• Bilingualism in at least 2 of the official languages of the Western Cape
• No criminal record.
• Physical fitness to perform duties in rugged mountainous terrain

RECOMMENDATIONS:

• Post-graduate Degree in Nature Conservation, Natural Sciences and/or Sustainable Development will be advantageous.
• IC Type 5 Single Resource / Fire Boss Level 1 or Position Specific ICS Training
• Experience in Fynbos Fire Management & Alien Vegetation Management
• Proven track record of managing a protected area and sound interpersonal, communication and people management skills
• Strong leadership and conflict resolution skills
• Exceptional ability to work effectively within teams (as a leader and as team member)
• Proven written and communication skills
• Exceptional financial management skills
• Project Management experience in landscape conservation, world heritage site management, disaster management and/or landscape partnerships will be advantageous.